Tyona Williams
Morrow,GA
Summary
Seeking a position with an agency to develop the skills and abilities to become a successful productive citizen.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services, Systems and Solutions
06.2016 - 06.2025
- Greeted vendors and visitors at arrival
- Performed inspections of guests as necessary
- Patrolled parking lot
- Maintained daily log of activity within Anthem
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Shift Leader/Manager
Krystal
03.2015 - 06.2019
- Supervise and train staff
- Write sales and customer reports and make recommendations for improvements.
- Purchase inventory based on current trends, availability of new products and customer interest.
- Opening and closing the restaurant.
- Resolving Customers questions and grievances in a professional manner.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed staff hiring, training and supervision.
- Kept accurate and detailed records of personnel progress and productivity.
Assistant Co Manager
Little Caesars
07.2018 - 12.2018
- Recording all income and expenses and ensuring that cash registers are balanced.
- Purchasing new ingredients, kitchen utensils, and equipment as stock is damaged or depleted.
- Ensuring that the restaurant adheres to pertinent health and safety regulations.
- Conducting payroll activities in an accurate, timely manner.
- Approved regular payroll submissions for employees.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sales Associate
Rue 21
11.2012 - 12.2017
- Welcoming customers into the store.
- Recommending related products to increase customers options and enrich the shopping experience.
- Promoting special sales, offers and awareness of store loyalty program.
- Explaining to the customers the best products for their needs.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High school or equivalent -
Mount Zion High School
Jonesboro, GA05.2010
Skills
- Telephone Manner
- Communication
- Customer Service
- Customer Care
- Customer Support
- Security
- Loss Prevention
- Surveillance
- Shift Management
- Law Enforcement
- Supervising Experience
- Writing Skills
- Intelligence Experience
- Conflict Management
- Cash Handling
- Leadership
- Program Management
- Quality Assurance
- Front Desk
- Information Security
- Strategic Planning
- Personnel screening
- First aid and CPR certified
- CCTV monitoring
Certification
- Driver's License
- Security Guard
- First Aid Certification
Accomplishments
- A Honor Roll for Mt. Zion High School, 03/01/09
- Honor Roll, 01/01/08
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Full Professional
Timeline
Assistant Co Manager
Little Caesars
07.2018 - 12.2018
Security Officer
Allied Universal Security Services, Systems and Solutions
06.2016 - 06.2025
Shift Leader/Manager
Krystal
03.2015 - 06.2019
Sales Associate
Rue 21
11.2012 - 12.2017
High school or equivalent -
Mount Zion High School
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