T'yoni S. Kenner
Upper Chichester,Pennsylvania
Summary
Experienced in law enforcement and healthcare, eager to apply strong communication and problem-solving skills to a customer service role. Equipped to handle challenging situations with tact and efficiency. Dedicated to providing exceptional service and building positive customer relationships. Goal is to leverage unique skill set to contribute effectively to a dynamic customer service team.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Police Officer
Philadelphia Police Department
12.2011 - 07.2020
- Managed data entry and responded to 9-1-1 dispatch calls, ensuring efficient unit redirection.
- Provided customer service by addressing inquiries and resolving disputes.
- Communicate effectively to de-escalate conflicts and maintain a positive environment.
- Collaborated with team members to enhance community relations.
Police Officer
Philadelphia Police Department
07.1996 - 07.2020
- Document and Maintain records related to incidents and their law enforcement duties.
- Conducted investigations, providing timely information to enhance community trust.
- Implemented community policing initiatives, improving public engagement.
- Collaborated with organizations to promote public safety awareness.
- Trained recruits in customer service principles, emphasizing community support.
- Analyzed crime data to inform strategies that reduced safety issues.
- CCTV Surveillance
- Defense and Arrest Tactics (DAAT)
Police Resource Officer
Philadelphia Police Department
09.2004 - 11.2011
- Served as a liaison among students, faculty, and law enforcement.
- Developed programs on conflict resolution and personal safety for students.
- Training and Drills
- Peer to Peer Mentoring
- Participate in School Events
Education
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My Sister’s Keeper CPR & Phlebotomy Training
Newark, Delaware01.2025
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P & A Nurse Aid Training
Philadelphia, Pennsylvania05.2009
Associate of Applied Science - Pennsylvania Law
Philadelphia Police Academy and Training Center
Philadelphia, Pennsylvania07.1996
Skills
- Active Listening
- Communication (Verbal & Written)
- Public, Community Relations Skills
- Conflict Resolution, Crisis De-Escalation, Crisis Intervention
- Decision Making and Critical Thinking Skills
- Computer Based Dispatch Systems
- Workplace Safety / Labor Relations
- OSHA Regulations Compliance
- Teamwork and Relationships Building
- Proficient in MS Word, Excel, PowerPoint
Certification
- HR-218
- Basic Life Support, AED and CPR
- CPR Instructor (American Heart Association)
- Nurse Assistant (Pennsylvania Certification)
- Phlebotomy Certification (American Medical Certification Association)
Affiliations
- National Fraternal Order of Police
- Pennsylvania State Lodge FOP
- Philadelphia Fraternal Order of Police Lodge #5
- Guardian Civic League of Philadelphia
Timeline
Administrative Police Officer
Philadelphia Police Department
12.2011 - 07.2020
Police Resource Officer
Philadelphia Police Department
09.2004 - 11.2011
Police Officer
Philadelphia Police Department
07.1996 - 07.2020
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My Sister’s Keeper CPR & Phlebotomy Training
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P & A Nurse Aid Training
Associate of Applied Science - Pennsylvania Law
Philadelphia Police Academy and Training Center
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