Tyonna Wilkerson
Atlanta,GA
Summary
Proven track record of enhancing productivity and customer satisfaction at Walmart and Fiserv, showcasing exceptional time management and customer service skills. Excelled in high-pressure environments, significantly improving order accuracy and resolving customer issues effectively. Demonstrated ability to exceed performance targets through teamwork, critical thinking, and a commitment to safety and excellence.
Overview
4
4
years of professional experience
Work History
Order Filler
Walmart
07.2020 - Current
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Balanced competing priorities effectively within a high-pressure environment, consistently delivering results that met or exceeded expectations.
- Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
- Pulled orders quickly to maintain demanding productivity goals.
Customer Service Representative
Fiserv
05.2020 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Norcross High School
Norcross, GA05.2020
Skills
- Warehouse Safety
- Product picking
- Heavy Lifting
- Forklift Operation
- Stress Tolerance
- Quick Learner
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Motivated Team Player
- Customer Service
- Critical Thinking
- Performance Improvement
Timeline
Order Filler
Walmart
07.2020 - Current
Customer Service Representative
Fiserv
05.2020 - 06.2022
Norcross High School
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