Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyonna Winbush

Grand Rapids,MI

Summary

Over four years of management experience as a store manager, responsible for hiring, termination, reviews, and compensation of all staff. Direct operations supervisory level experience with Farmers Insurance Print and Document Management Center, responsible for supervising multiple areas of processing to meet all lines of business service level agreements. Analytical experience of 2 years with remittance as primary focus. Certified Lean Yellow Belt coach. Certified SAFe 5 Agilist

Overview

7
7
years of professional experience

Work History

Operations Analyst

Farmers Insurance
05.2022 - 09.2023
  • Worked with developers and technical staff to recommend hardware and software adjustments and resolve design flaws.
  • Developed and updated tracking spreadsheets using Excel.
  • Created and managed operational databases to store and track data and maintain accurate information.
  • Used Excel to model data and forecast trends.
  • Created custom reports and visualizations to support decision-making processes.
  • Analyzed trend data to forecast operational needs and plan next course of action.

Shift Supervisor

Farmers Insurance
07.2018 - 05.2022
  • Supervises plans, directs, and controls high production and test volume activities of the Output Processing Center
  • Ensures timely and accurate distribution of quality generated output and finishing/inserting of corporate and legal documents.
  • Supervised performance, attendance, and behaviors concerns for 10-17 direct reports.
  • Enforced company policies and regulations with employees
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
  • Trained new employees and delegated daily tasks and responsibilities
  • Prepared, calibrated, and monitored production levels to achieve targets

Computer Document Operator III

Farmers Insurance
11.2017 - 07.2018
  • Responsible for tracking and ensuring all proof of mailings are sent out in compliance with postal regulations
  • Ensures all mail is metered and sent out on time, based on business service level agreements.
  • Contributed to company efficiency and coached others

Account Analyst

Farmers Insurance
06.2017 - 11.2017
  • Track daily production volumes, and advise finishing management team, on production prioritization, and problem resolution
  • Gather data and facilitate ad-hoc requested information, to be used in legal proceedings and disputes.
  • Data Entry
  • Quality Assurance for department

Store Manager

Family Dollar
07.2016 - 06.2017
  • Managed inventory control, cash control, and store opening and closing procedures
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Completed point of sale opening and closing procedures
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

Associates - Applied Arts and Science

Grand Rapids Community College
May 2009

Skills

  • Lean-Agile Leadership
  • Customer Service
  • Business Agility
  • Process Improvement
  • Team Building
  • Communication
  • SAFe Agilist
  • Operational Efficiency

Timeline

Operations Analyst

Farmers Insurance
05.2022 - 09.2023

Shift Supervisor

Farmers Insurance
07.2018 - 05.2022

Computer Document Operator III

Farmers Insurance
11.2017 - 07.2018

Account Analyst

Farmers Insurance
06.2017 - 11.2017

Store Manager

Family Dollar
07.2016 - 06.2017

Associates - Applied Arts and Science

Grand Rapids Community College
Tyonna Winbush