Tyonna Yearwood
Los Angeles,CA
Summary
Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PFA III
Kinecta Federal Credit Union
Santa Monica, CA
09.2022 - Current
- Opened, closed, and updated accounts for customers.
- Process and fund wires, credit cards, personal loans, and vehicle loans.
- Establish, develop and maintain long term client relationships with current and potential clients.
- Provided members tailored recommendations of credit union products.
- Contributes to the development and implementation of fraud risks, policies, standards and procedures.
- Advanced in investment referrals.
- Go to select employer (SEG) events to canvas and onboard new members.
- Obtain sales goals, delivering customer service and growing location revenues.
- Assist member contact customer service department via online/virtual.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
Bartender
Buffalo Wild Wings
Culver City, CA
06.2022 - 09.2022
- Arranged bottles and glasses behind bar to make attractive displays.
- Processed payments accurately and efficiently with POS system.
- Effectively multitasked within fast-paced environment.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Trained new bartenders on drink preparation and upselling techniques.
- Provided drink suggestions to customers based on their preferences.
- Greeted customers and provided excellent customer service.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
MSO II
First Entertainment Credit Union
Culver City, CA
11.2021 - 08.2022
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Received and counted daily inventories of cash, drafts and checks.
- Assisted customers by answering banking questions and recommending solutions.
- Provided guidance on establishing automatic transfers between various accounts.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Teller
Wells Fargo
10.2018 - 10.2021
- Process a variety of financial transactions.
- Comply with bank operations and security procedures.
- Engage in meaningful conversation to understand customer financial needs.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Approved large transactions for tellers.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Introduced customers to other bank team members to help meet financial needs.
- Replenished ATM funds in empty canisters prior to validation process.
Server
Dave & Busters
Culver City, CA
12.2015 - 03.2020
- Conveyed menu information & assisted with special events.
- Made menu recommendations, answered questions and shared additional info with guest.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Mixed ingredients to prepare cocktails.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cleaned areas and balanced out cash to deposits by end of day.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Manual Arts
Los Angeles06-2012
Skills
- Conflict resolution
- Written communication
- Microsoft Office
- Fraud prevention
- Customer service
- Multi-task
- Computer literate
- Business writing
- Presentation
- Strong work ethic
- 60 WPM
Certification
Licensed Notary
Timeline
PFA III
Kinecta Federal Credit Union
09.2022 - Current
Bartender
Buffalo Wild Wings
06.2022 - 09.2022
MSO II
First Entertainment Credit Union
11.2021 - 08.2022
Teller
Wells Fargo
10.2018 - 10.2021
Server
Dave & Busters
12.2015 - 03.2020
High School Diploma -
Manual Arts
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