Tyquan Sanders
Troy,NY
Summary
Dedicated and highly experienced professional with a proven track record of delivering exceptional customer service and providing technical support. Skilled in troubleshooting, issue resolution, and team management. Seeking opportunities in Customer Service and IT Help Desk/Analyst roles to leverage expertise in enhancing user experiences and optimizing IT systems.
Overview
6
6
years of professional experience
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Work History
Soultion Analyst Tier 2
Oracle/Cerner
, Remote
02.2022 - Current
- Managed Tier 2 technical support for healthcare clients, ensuring smooth operation of Cerner applications.
- Proactively monitored charge database system and addressed billing concerns to maintain client satisfaction.
- Effectively troubleshooted and resolved application issues, minimizing downtime.
- Collaborated with cross-functional teams to meet project requirements and deadlines.
- Utilized supportal, SQL, and remedy for efficient ticket logging and escalation.
- Managed user access, credentials, permissions, and terminations.
- Contributed to technical support documentation by updating literature based on common support interactions and software issues.
Technology Specialist, Information Systems Operator/Analyst
US Army Reserve
Schenectady, NY
04.2017 - 03.2021
- Configured network infrastructure, automated information systems, and servers.
- Delivered quality assurance reviews to ensure accurate data and system performance.
- Skillfully troubleshooted and resolved program and system issues for optimal functionality.
- Constructed network cables, configured routers and switches, installed Network OS servers, and DNS servers.
- Collaborated on post-implementation troubleshooting of applications and upgrades.
- Managed user accounts, permissions, and security measures.
- Collected, organized, and input data into digital databases.
- Implemented network and database security measures for threat detection.
Mobile Sales Manager
Wireless Vision LLC.
Troy, NY
06.2021 - 02.2022
- Led store operations and developed associates to achieve sales and service excellence.
- Mentored employees to enhance sales, upselling, and cross-selling, driving retail productivity.
- Orchestrated operational initiatives for streamlined business effectiveness.
- Provided top-tier customer service, resolving inquiries and issues promptly.
- Trained staff, supervised performance, and provided valuable feedback.
- Diagnosed cell phone performance and technical issues, ensuring optimal usage.
Mobile Sales Expert
Wireless Vision LLC
Troy, NY
01.2019 - 09.2020
- Played a key role in increasing business and becoming the top-reviewed T-Mobile store in the area.
- Recognized for exceptional performance as the 2nd best Mobile Expert in Q2 2019.
- Delivered detailed product information to customers, addressing their needs effectively.
- Diagnosed and resolved technical issues to ensure customer satisfaction.
- Conducted thorough research to identify customer problems and provided effective solutions.
- Assisted customers with product selection, explaining features comprehensively.
- Educated customers about policies, contracts, and payment options.
- Consistently surpassed upselling and cross-selling targets through exceptional communication and interpersonal skills.
Education
High School Diploma -
East New York Family Academy
Brooklyn, NY07.2015
Skills
- Outstanding Customer Service
- Technical Troubleshooting
- IT Help Desk Support
- Effective Communication
- Team Leadership
- Problem Resolution
- Multi-tiered Support Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Soultion Analyst Tier 2
Oracle/Cerner
02.2022 - Current
Mobile Sales Manager
Wireless Vision LLC.
06.2021 - 02.2022
Mobile Sales Expert
Wireless Vision LLC
01.2019 - 09.2020
Technology Specialist, Information Systems Operator/Analyst
US Army Reserve
04.2017 - 03.2021
High School Diploma -
East New York Family Academy
Similar Profiles
Edward Byron PriceEdward Byron Price
Principal Consultant - Strategist at Oracle/CernerPrincipal Consultant - Strategist at Oracle/Cerner
John H. PierceJohn H. Pierce
System Engineer at Oracle/CernerSystem Engineer at Oracle/Cerner
BRANDON HUDSONBRANDON HUDSON
Engagement Owner (Project Management) at Oracle/CernerEngagement Owner (Project Management) at Oracle/Cerner
Tatianna ArroyoTatianna Arroyo
Teacher Assistant at CEOTeacher Assistant at CEO
Patrick J O'GormanPatrick J O'Gorman
Regional Sales Manager at UGI Energy Services, LLCRegional Sales Manager at UGI Energy Services, LLC