Tyquan Tucker
Binghamton
Summary
Skilled in conflict resolution and inventory management, I consistently enhanced service quality and operational efficiency. My adaptability and multitasking abilities contributed to a positive dining experience, ensuring customer satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Ohana
05.2025 - 12.2025
- Managed daily operations to ensure efficient service and customer satisfaction.
- Oversaw inventory management, ensuring adequate stock levels at all times.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coordinated with catering staff to deliver food services for special events and functions.
Crew Team Member
Dunkin' Donuts
08.2024 - 04.2025
- Prepared and served food and beverages to ensure high-quality customer experiences.
- Operated cash register, processed transactions accurately, and managed cash drawer effectively.
- Maintained cleanliness of work areas, equipment, and dining areas to meet health standards.
- Collaborated with team members to efficiently manage peak service times and minimize wait times.
- Resolved customer inquiries and complaints promptly to enhance satisfaction and loyalty.
- Worked front counter, drive-thru and other areas.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Became familiar with products to answer questions and make suggestions.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Crew Member
Chipotle
09.2023 - 08.2024
- Prepared food items following health guidelines and restaurant standards for quality and presentation.
- Maintained cleanliness of workstations, adhering to safety protocols and sanitation practices.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
- Monitored inventory levels, communicating needs to management for timely restocking of supplies.
- Engaged in upselling techniques to promote menu items, contributing to overall sales growth.
- Took orders, prepared meals, and collected payments.
- Operated grills, fryers, and ovens efficiently while adhering to safety protocols.
- Prepared and cooked menu items according to established recipes and quality standards.
Education
GED -
New York State Department of Education
New York, NYSkills
- Customer engagement
- Team leadership
- Time management
- Decision-making
- Conflict resolution
- Adaptability and flexibility
- Multitasking Abilities
- Active listening
Certification
- ServSafe Certification Binghamton University, Sodexo
Timeline
Manager
Ohana
05.2025 - 12.2025
Crew Team Member
Dunkin' Donuts
08.2024 - 04.2025
Crew Member
Chipotle
09.2023 - 08.2024
GED -
New York State Department of Education