Tyquan Williams

• Handle various side projects assigned to me by management
• Research and analyze data to resolve issues related to client inquiries/transactions within payout services.
• Managed diverse teams and fostered a positive working environment, leading to increased employee satisfaction.
• Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
• Ability to navigate through multiple system applications such as Excel, Microsoft Word and other programs. in order to complete daily tasks.
• Help Manager hire new hires
• Be a leader to my teammates and help answer questions/problems that may occur.
• Answer Phone calls for New business inquiries.
• Help train new hires.

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• Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
• Collected, arranged, and input information into database system.
• Utilized advanced analytical skills in order to resolve complex operational issues effectively.
• Willingness and open to learning and developing new skills to achieve company goals.
• Research and analyze data to resolve issues related to client inquiries/transactions within payout services.
• Help train/develop team members in order to alleviate workflow gaps.

• Communicates effectively and confidently with all clients to make their financial lives better. Assist customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments.
• Train and develop newly hired CSA’s.
• Communicate effectively and confidently with all clients to make their financial lives better. Assist clients with plan design inquiries, balance transfers, overall account information, distributions, loan requests and loan payments.
• Ability to work and communicate efficiently in an environment with other team members.

• Handle personal accounts, business accounts, all types of loans, investments and trust management services.
• Develop relationships with new clients and with clients who currently have only minor or no business connections with the bank
• Lobby lead/welcome direct to guide customers to the right product and services.
• Complete daily tasks such as opening/closing branch, operating the ATM, and accessing branch vault while complying to bank regulations
• Ability to retain knowledge of all the products and services offered by the bank and educate clients about how the bank products and services can improve their financial situations
• Communicate with clients to uncover unmentioned financial needs

• Act as a resource to junior staff in facilitating adherence to the organization’s customer service standards
• Assist in all operational activities including cash levels, supplies, inventory, balancing including ATM’s compliance with the bank’s policies and procedures
• Proactively anticipate customer needs and act upon opportunities for product referral
• Open a wide variety of products and services
• Utilize branch technology and systems effectively and efficiently
• Collaborate with Branch to implement effective operations of branch
• Train new Customer Service staff in the research and resolution of transaction/balancing problems
• Provide guidance to Customer Service staff in complex transaction situations including balancing while fostering innovative problem solving
• Welcome direct to bring awareness to the banks products/services, as well as inform and transition customers to ATM’s, mobile phones, etc.
• Has access to open and close branch as well as branch combinations.

• Deliver an excellent customer experience through the personalized, efficient and accurate handling of customer needs
• Identify referral opportunities by recommending appropriate bank services and products to customers
• Deliver accurate, quick and efficient customer service by performing standard debit, credit and product transactions
• Accurately present account information in accordance with knowledge of bank products
• Answer routine inquiries from customers and escalate high level inquiries to appropriate staff
• Assist in preparation of weekly and monthly inventory, tracking and other operational reports
• Prepare the proper daily set up and balancing of a cash box
• Reconcile daily transactions and adhere to compliance procedures and internal/operational risk controls in accordance with all applicable bank policies and regulatory standards