Tyquana Scott
Newark,NJ
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Retail Sales Worker
T-Mobile
Newark, NJ
05.2023 - 06.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Developed visual merchandising displays to highlight promotions and increase product visibility.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty retention.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
Unit Assistant
Steuben Center for Rehabilitation and Healthcare
Bath, NY
06.2018 - 01.2021
- Assisted nurses with patient and their daily routine.
- Cleaned patient room/laboratory area.
- Assist in bathing patient when nurse is busy with other patient.
- Check for any signal of patient emergencies.
- Kitchen help and assist in feeding patient that’s not capable of doing anything on their own.
- Help assisting to clothe an change patient when getting ready for visit or any doctor appointment.
Front Desk Receptionist
Doubletree By Hilton Hotel
Newark, NJ
09.2015 - 06.2018
- Handled money for customers and visitors.
- Handled the complaints and concerns of customers.
- Solved minor customer issues and ensured that any major problems were immediately escalated to the front.
- Signed for packages that came to the organization and distributed them to the appropriate personnel.
- Recommended top dining and entertainment options for guests in the Newark area.
- Prepared invoices for customers and had them delivered to their rooms on the day of check-out.
- Delivered requested items to guests' rooms.
- Monitored room availability using hotel bookings
- Greeted and registered guests and issued room keys.
- Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
- Processed credit card transactions during the checkout process.
- Monitored the appearance and performance of the front desk staff.
Customer Service Representative
Metro Honda - Jersey City
Jersey City, NJ
09.2014 - 07.2017
- Accurately made change for cash transactions.
- Emphasized fast, friendly customer service.
- Delivered exceptional customer support, resolving inquiries and complaints efficiently.
- Developed standard operating procedures to streamline complaint resolution processes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Master Of Real Estate Development - Real Estate
Essex County College
Newark, NJHigh School Diploma -
Create Charter high school
Jersey City, NJ06.2004
Skills
- Highly dependable
- Fast learner
- Clerical Experience
- Property Leasing
- Customer service
- Excellent attention to detail
Additional Information
- Skills
- Scheduling Professional appearance
- Shipping and receiving Detail-oriented
- 40 wpm typing speed Service-oriented mindset
- Multitasking ability Multitasking and prioritization
- Detail oriented Business operations understanding
- Flexible
Timeline
Retail Sales Worker
T-Mobile
05.2023 - 06.2025
Unit Assistant
Steuben Center for Rehabilitation and Healthcare
06.2018 - 01.2021
Front Desk Receptionist
Doubletree By Hilton Hotel
09.2015 - 06.2018
Customer Service Representative
Metro Honda - Jersey City
09.2014 - 07.2017
Master Of Real Estate Development - Real Estate
Essex County College
High School Diploma -
Create Charter high school