Tyquaneas Govan

• Evaluated retail credit applications by reviewing customer financial information, credit history, and supporting documentation.
• Analyzed credit risk using established lending policies and underwriting guidelines to determine approval or denial decisions.
• Verified applicant identity, income, employment, and other financial data to ensure accuracy and compliance.
• Assessed debt-to-income ratios, payment history, and credit scores to make sound credit recommendations.
• Communicated credit decisions professionally with customers, retailers, and internal departments while maintaining confidentiality.
• Monitored customer accounts for potential credit risks and recommended appropriate actions to reduce financial losses.
• Investigated discrepancies in credit applications and resolved documentation issues promptly.
• Maintained detailed and accurate electronic records of credit evaluations and customer interactions.
• Ensured compliance with company policies, the Fair Credit Reporting Act (FCRA), Equal Credit Opportunity Act (ECOA), and other applicable regulations.
• Collaborated with customer service, fraud prevention, and underwriting teams to improve decision-making and customer satisfaction.
• Consistently met productivity, quality assurance, and turnaround time goals in a fast-paced remote work environment.
• Utilized credit analysis software, Microsoft Excel, and CRM systems to manage cases and generate reports.
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• Assisted in processing employee onboarding and offboarding paperwork to ensure compliance with company policies.
• Maintained accurate employee records using HRIS, enhancing data integrity and accessibility.
• Supported recruitment efforts by scheduling interviews and coordinating candidate communications effectively.
• Facilitated training sessions for new hires, fostering a smooth transition into company culture and operational procedures.
• Responded to employee inquiries regarding benefits and policies, promoting understanding and satisfaction among staff.
• Collaborated with team members to streamline HR processes, improving overall efficiency in daily operations.
• Monitored attendance records, addressing discrepancies to uphold organizational standards and improve workforce management.

• Assisted in managing daily restaurant operations, ensuring smooth workflow and customer satisfaction.
• Coordinated staff schedules to optimize labor efficiency and maintain service standards.
• Trained new employees on company policies, procedures, and best practices for enhanced performance.
• Implemented inventory management processes to reduce waste and streamline supply ordering.
• Led team meetings focused on service improvement initiatives and staff development opportunities.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.

• Assisted in preparing financial statements and reports for client accounts.
• Supported tax preparation processes under supervision of senior accountants.
• Conducted data entry and maintained accurate records in accounting software.
• Collaborated with team members to resolve discrepancies in financial documents.
• Prepared documentation for audits, ensuring compliance with regulations.
• Demonstrated strong attention to detail when reviewing financial statements for errors or inconsistencies before submission to managementclients.
• Compiled monthly journal entries into general ledger system.

Value Creation Certification
Demonstrated knowledge of business strategy, organizational value creation, financial decision-making, and operational efficiency. Developed skills in analyzing business performance, identifying growth opportunities, and applying strategic solutions to improve organizational outcomes.

Relevant Coursework

• Finance
• Economics
• Information Systems Management (ISM)
• Financial Analysis
• Business Analytics
• Managerial Accounting
• Microeconomics & Macroeconomics

Academic Achievement

• GPA: 3.6/4.0
• Consistently demonstrated strong analytical, problem-solving, and quantitative reasoning skills.
• Applied financial and economic principles to evaluate business performance, assess risk, and support data-driven decision-making.
• Built proficiency in Microsoft Excel, financial modeling, business communication, and data analysis through coursework and projects