Tyquarria Ellison
Sanford
Summary
Customer Service Representative with experience in developing automated systems to enhance account verification processes. Demonstrated ability to research and evaluate customer information for compliance with internal policies, while identifying potential fraudulent transactions through data analysis. Proven track record of building positive relationships with customers by addressing inquiries across multiple communication channels and resolving complex issues collaboratively with other departments.
Overview
6
6
years of professional experience
Work History
Verification Specialist
Alorica
Lake Mary
10.2024 - 04.2025
- Assisted in developing automated systems for streamlining the account verification process.
- Researched and evaluated customer information for compliance with internal policies and procedures.
- Identified potential fraudulent transactions by monitoring for suspicious patterns or behaviors.
Customer Service Representative
Concentrix
Lake Mary
07.2023 - 09.2024
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Shift Leader
McDonald's Restaurant
07.2021 - 10.2022
- Monitored employee performance and provided feedback for improvement.
- Scheduled team members for shifts based on business needs and customer demand.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
Shift Manager
Burger King
Sanford
01.2019 - 06.2021
- Ensured compliance with food safety regulations and quality standards.
- Maintained cleanliness and organization of work area.
- Analyzed sales data to identify trends and areas for improvement.
Education
High School Diploma -
Winter Springs High School
Winter Springs, FL06-2019
Associate of Applied Science -
Southern New Hampshire University
Hooksett, NHSkills
- Automated systems
- Data analysis
- Fraud detection
- Regulatory compliance
- Customer service
- Team collaboration
- Performance monitoring
- Problem solving
- Attention to detail
- Effective communication
- Relationship building
- Conflict resolution
- Identity verification
- Document verification
- Background checks
- Data security and confidentiality
- Communication and interpersonal skills
- Statement preparation
- Proficient in Microsoft Office
- Database management
- Analytical thinking
- Fraud prevention
- Data entry and review
- HIPAA compliance
- Customer relationship management
- Electronic authorization processing
Timeline
Verification Specialist
Alorica
10.2024 - 04.2025
Customer Service Representative
Concentrix
07.2023 - 09.2024
Shift Leader
McDonald's Restaurant
07.2021 - 10.2022
Shift Manager
Burger King
01.2019 - 06.2021
High School Diploma -
Winter Springs High School
Associate of Applied Science -
Southern New Hampshire University