TyQuayla Dunlap
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Data Entry Clerk
Ez Tag
Houston, TX
07.2022 - 07.2023
- Developed and implemented tagging strategies to ensure accurate tracking of website performance.
- Monitored tag performance on a daily basis to ensure accuracy and optimize data collection.
Debt Collector
FMA Alliance, Ltd (Willowbrook Mall Area)
Houston, TX
07.2020 - 03.2021
- Received payments from past due accounts
- Took inbound calls and outbound calls
- Set up payment arrangements.
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Analyzed customer financial information and determined appropriate payment plans.
- Advised delinquent customers on strategies for debt repayment.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Received payments and posted amounts to customer accounts.
- Accepted and processed customer payments and applied toward account balances.
- Contacted customers with delinquent accounts to solicit payment.
- Skip-traced with social media sites, professional sites and search engines to find contact information for borrowers.
- Processed payments over phone and set up recurring drafts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Restaurant Waiter
Big City Wings
Houston, TX
02.2018 - 04.2019
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
Store Front Manager
Party City Corporation
Houston, TX
10.2016 - 04.2019
- Handle exchanges and refunds in a quick, efficient manner
- Receive and process payments
- Memorize product location throughout the store and be able to direct customers or make suggestions
- Maintain accurate cash drawer
- Keep the checkout area clean and orderly.
- Ensured customer satisfaction by responding to inquiries and resolving complaints promptly.
- Responded quickly to customer inquiries about products or services offered at the store.
- Maintained accurate records of all transactions including sales, returns, exchanges.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
Cashier/Fast Food
Taco Cabana
Houston, TX
03.2015 - 04.2016
- Greeting customers
- Taking and delivering orders
- Assisting with food preparation
- Solving customers complaints, handling monetary transactions and, keeping the restaurant front area clean and well-stocked.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High school diploma -
Cypress Ridge High School
05.2017
Skills
- Retail Sales
- Typing
- Sales
- Negotiation
- Store Management Experience
- Food Preparation
- Merchandising
- Telemarketing
- Sales Management
- Call center background
- Proficiency in [Software]
- Patience and Persistence
- Payment Acceptance
- Customer research
- Stress Tolerance
- Following conversation scripts
Timeline
Data Entry Clerk
Ez Tag
07.2022 - 07.2023
Debt Collector
FMA Alliance, Ltd (Willowbrook Mall Area)
07.2020 - 03.2021
Restaurant Waiter
Big City Wings
02.2018 - 04.2019
Store Front Manager
Party City Corporation
10.2016 - 04.2019
Cashier/Fast Food
Taco Cabana
03.2015 - 04.2016
High school diploma -
Cypress Ridge High School
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