Summary
Overview
Work History
Education
Skills
Timeline
Generic

TyQuayla Dunlap

Houston,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Data Entry Clerk

Ez Tag
Houston, TX
07.2022 - 07.2023
  • Developed and implemented tagging strategies to ensure accurate tracking of website performance.
  • Monitored tag performance on a daily basis to ensure accuracy and optimize data collection.

Debt Collector

FMA Alliance, Ltd (Willowbrook Mall Area)
Houston, TX
07.2020 - 03.2021
  • Received payments from past due accounts
  • Took inbound calls and outbound calls
  • Set up payment arrangements.
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Analyzed customer financial information and determined appropriate payment plans.
  • Advised delinquent customers on strategies for debt repayment.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Received payments and posted amounts to customer accounts.
  • Accepted and processed customer payments and applied toward account balances.
  • Contacted customers with delinquent accounts to solicit payment.
  • Skip-traced with social media sites, professional sites and search engines to find contact information for borrowers.
  • Processed payments over phone and set up recurring drafts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

Restaurant Waiter

Big City Wings
Houston, TX
02.2018 - 04.2019
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.

Store Front Manager

Party City Corporation
Houston, TX
10.2016 - 04.2019
  • Handle exchanges and refunds in a quick, efficient manner
  • Receive and process payments
  • Memorize product location throughout the store and be able to direct customers or make suggestions
  • Maintain accurate cash drawer
  • Keep the checkout area clean and orderly.
  • Ensured customer satisfaction by responding to inquiries and resolving complaints promptly.
  • Responded quickly to customer inquiries about products or services offered at the store.
  • Maintained accurate records of all transactions including sales, returns, exchanges.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Managed customer complaints and rectified issues to complete satisfaction.

Cashier/Fast Food

Taco Cabana
Houston, TX
03.2015 - 04.2016
  • Greeting customers
  • Taking and delivering orders
  • Assisting with food preparation
  • Solving customers complaints, handling monetary transactions and, keeping the restaurant front area clean and well-stocked.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Education

High school diploma -

Cypress Ridge High School
05.2017

Skills

  • Retail Sales
  • Typing
  • Sales
  • Negotiation
  • Store Management Experience
  • Food Preparation
  • Merchandising
  • Telemarketing
  • Sales Management
  • Call center background
  • Proficiency in [Software]
  • Patience and Persistence
  • Payment Acceptance
  • Customer research
  • Stress Tolerance
  • Following conversation scripts

Timeline

Data Entry Clerk

Ez Tag
07.2022 - 07.2023

Debt Collector

FMA Alliance, Ltd (Willowbrook Mall Area)
07.2020 - 03.2021

Restaurant Waiter

Big City Wings
02.2018 - 04.2019

Store Front Manager

Party City Corporation
10.2016 - 04.2019

Cashier/Fast Food

Taco Cabana
03.2015 - 04.2016

High school diploma -

Cypress Ridge High School

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TyQuayla Dunlap