Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Data Entry Clerk
Ez Tag
Houston, TX
07.2022 - 07.2023
Developed and implemented tagging strategies to ensure accurate tracking of website performance.
Monitored tag performance on a daily basis to ensure accuracy and optimize data collection.
Debt Collector
FMA Alliance, Ltd (Willowbrook Mall Area)
Houston, TX
07.2020 - 03.2021
Received payments from past due accounts
Took inbound calls and outbound calls
Set up payment arrangements.
Identified delinquent accounts and contacted debtors to negotiate payment terms.
Analyzed customer financial information and determined appropriate payment plans.
Advised delinquent customers on strategies for debt repayment.
Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
Received payments and posted amounts to customer accounts.
Accepted and processed customer payments and applied toward account balances.
Contacted customers with delinquent accounts to solicit payment.
Skip-traced with social media sites, professional sites and search engines to find contact information for borrowers.
Processed payments over phone and set up recurring drafts.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Restaurant Waiter
Big City Wings
Houston, TX
02.2018 - 04.2019
Greeted customers, provided menus and answered questions about menu items.
Assisted guests with making food and beverage selections.
Took accurate food and drink orders, using a POS ordering software system.
Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Checked on guests during meals to ensure satisfaction with each course.
Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
Store Front Manager
Party City Corporation
Houston, TX
10.2016 - 04.2019
Handle exchanges and refunds in a quick, efficient manner
Receive and process payments
Memorize product location throughout the store and be able to direct customers or make suggestions
Maintain accurate cash drawer
Keep the checkout area clean and orderly.
Ensured customer satisfaction by responding to inquiries and resolving complaints promptly.
Responded quickly to customer inquiries about products or services offered at the store.
Maintained accurate records of all transactions including sales, returns, exchanges.
Monitored cash drawers in checkouts to verify adequate cash supply.
Managed customer complaints and rectified issues to complete satisfaction.
Cashier/Fast Food
Taco Cabana
Houston, TX
03.2015 - 04.2016
Greeting customers
Taking and delivering orders
Assisting with food preparation
Solving customers complaints, handling monetary transactions and, keeping the restaurant front area clean and well-stocked.
Greeted customers and answered any questions they had about the store's products and services.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
Assisted customers over the phone regarding store operations, product information and order placement.