Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyqueisha Evans

Jacksonville,FL

Summary

Knowledgeable and dedicated customer service and professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Uber Partner

Uber
02.2019 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner
  • Maintained a high driver rating through excellent communication and navigational skills
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers
  • Provided safe transportation for passengers, adhering to traffic laws and regulations
  • Increased efficiency with effective route planning and GPS navigation usage
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides
  • Built rapport with passengers through friendly conversation and attentive listening
  • Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
  • Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.

Support Services Coordinator

MSA HEALTH
02.2023 - 04.2024
  • Organized and maintained a database of support services information, including contact details, progress updates, and follow-up actions.
  • Coordinated with other departments to ensure timely completion of tasks related to support services.
  • Provided guidance to team members on resolving customer inquiries in a timely manner.
  • Assisted customers with technical issues by providing troubleshooting advice and referring them to appropriate personnel when necessary.
  • Monitored the status of outstanding customer service requests and followed up as needed.
  • Created reports summarizing the performance of support services activities.
  • Analyzed feedback from customers regarding their experiences with our support services department.
  • Responded promptly to customer complaints about our products or services.

Groundskeeper/Maintenance

Eighteen Capital Group
02.2021 - 12.2022
  • Increased property value by implementing seasonal landscape designs and installations
  • Managed comprehensive grounds maintenance schedules for optimal productivity and cost-effectiveness
  • Collaborated with management to develop long-term plans for property enhancements and upgrades
  • Safeguarded public safety through prompt snow removal, ice treatment, and hazard prevention measures
  • Maintained aesthetic consistency across multiple properties by following specific design guidelines
  • Upheld high safety standards on all tasks performed ensuring minimal accidents or injuries within the workplace.

Customer Service Associate

Burlington Stores
02.2018 - 11.2018
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues
  • Streamlined communication with clients for improved service experiences and increased loyalty
  • Maintained a high level of product knowledge, providing accurate information to customers
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Demonstrated active listening skills when responding to customer questions and complaints.

Janitorial Worker, Commercial Clean

34 X Man, LLC
Columbia, SC
12.2015 - 02.2018
  • Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas
  • Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules
  • Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches
  • Assisted in maintaining inventory levels of cleaning supplies, ensuring timely replenishment when necessary
  • Supported recycling initiatives by properly sorting waste materials into designated bins for collection
  • Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.
  • Sweep, mop, and buff floors in all areas of the building.
  • Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
  • Empty trash cans and replace liners as needed.
  • Vacuum carpets in offices, hallways, lobbies, stairwells.
  • Restock supplies such as toilet paper, paper towels, soap dispensers.
  • Inspect for any safety hazards or maintenance issues that need attention.
  • Clean windowsills and window coverings when necessary.

Fulfillment Associate

Amazon
03.2016 - 11.2017
  • Packed items according to customer's specifications and requirements.
  • Utilized warehouse management system to track inventory and maintain records of shipments.
  • Loaded items onto pallets or into containers for shipment.
  • Labeled cartons correctly prior to shipping outbound packages.
  • Communicated effectively with other departments regarding order status updates.
  • Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks..
  • Collaborated with team members to ensure efficient workflow throughout the shift.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Located merchandise from shelves and storage areas to fill orders.

Sales Associate

The Children's Place
Spartanburg, SC
09.2013 - 12.2016
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Scheduled shifts for fellow associates during peak traffic times.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Suggested ideas for improving store operations and increasing profits.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

High School Diploma -

Spartanburg High School
01.2013

Some College (No Degree) - Accounting And Business Management

Florida State College At Jacksonville
Jacksonville, FL

Skills

  • Scheduling
  • Call Management
  • Report Generation
  • Data Collection
  • Paperwork Processing
  • Information Security
  • Account updating
  • Complaint resolution
  • Product Knowledge
  • Situational Awareness
  • Customer Engagement
  • Customer Service
  • Dependable and Trustworthy
  • Valid Driver's License
  • Customer Support
  • Payment Collection
  • Teamwork and Collaboration
  • Multitasking

Certification

  • Cosmetology certificate completion of 1500 hours hands-on training.

Timeline

Support Services Coordinator

MSA HEALTH
02.2023 - 04.2024

Groundskeeper/Maintenance

Eighteen Capital Group
02.2021 - 12.2022

Uber Partner

Uber
02.2019 - Current

Customer Service Associate

Burlington Stores
02.2018 - 11.2018

Fulfillment Associate

Amazon
03.2016 - 11.2017

Janitorial Worker, Commercial Clean

34 X Man, LLC
12.2015 - 02.2018

Sales Associate

The Children's Place
09.2013 - 12.2016

High School Diploma -

Spartanburg High School

Some College (No Degree) - Accounting And Business Management

Florida State College At Jacksonville

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Tyqueisha Evans