Tyqueisha Evans
Summary
Knowledgeable and dedicated customer service and professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CEO/ General Contractor
SeVn Stylez, LLC
02.2014 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Support Services Coordinator
MSA HEALTH
01.2024 - 08.2024
- Organized and maintained a database of support services information, including contact details, progress updates, and follow-up actions.
- Coordinated with other departments to ensure timely completion of tasks related to support services.
- Provided guidance to team members on resolving customer inquiries in a timely manner.
- Assisted customers with technical issues by providing troubleshooting advice and referring them to appropriate personnel when necessary.
- Monitored the status of outstanding customer service requests and followed up as needed.
- Created reports summarizing the performance of support services activities.
- Analyzed feedback from customers regarding their experiences with our support services department.
- Responded promptly to customer complaints about our products or services.
Customer Service Associate
Burlington Stores
02.2018 - 11.2018
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues
- Streamlined communication with clients for improved service experiences and increased loyalty
- Maintained a high level of product knowledge, providing accurate information to customers
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
Contractor Commercial Clean
34 X Man, LLC
12.2015 - 02.2018
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas
- Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches
- Assisted in maintaining inventory levels of cleaning supplies, ensuring timely replenishment when necessary
- Supported recycling initiatives by properly sorting waste materials into designated bins for collection
- Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.
- Sweep, mop, and buff floors in all areas of the building.
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Empty trash cans and replace liners as needed.
- Vacuum carpets in offices, hallways, lobbies, stairwells.
- Restock supplies such as toilet paper, paper towels, soap dispensers.
- Inspect for any safety hazards or maintenance issues that need attention.
Temporary Fulfillment Associate
Amazon
03.2016 - 11.2016
- Packed items according to customer's specifications and requirements.
- Utilized warehouse management system to track inventory and maintain records of shipments.
- Loaded items onto pallets or into containers for shipment.
- Labeled cartons correctly prior to shipping outbound packages.
- Communicated effectively with other departments regarding order status updates.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks..
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Located merchandise from shelves and storage areas to fill orders.
Sales Associate/Customer Service Cashier
The Children's Place
09.2014 - 02.2016
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Scheduled shifts for fellow associates during peak traffic times.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Suggested ideas for improving store operations and increasing profits.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Some College (No Degree) - Accounting And Business Management
Florida State College At Jacksonville
Jacksonville, FLHigh School Diploma -
Spartanburg High School
01.2013
Skills
- Scheduling
- Call Management
- Report Generation
- Data Collection
- Paperwork Processing
- Information Security
- Account updating
- Complaint resolution
- Product Knowledge
- Situational Awareness
- Customer Engagement
- Customer Service
- Dependable and Trustworthy
- Valid Driver's License
- Customer Support
- Payment Collection
- Teamwork and Collaboration
- Multitasking
- Customer Focus
- Operational Excellence
- Effective Decision Making
- Client Relationship Building
- Leadership and People Development
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Computer Proficiency
- Payment Processing
- Microsoft Outlook
- Follow-up skills
- Appointment Scheduling
- Microsoft Teams
- Active Listening
- Prioritization
- Technical Support
- Product Sales
- Product and service solutions
- Order Fulfillment
- Store maintenance
- POS systems expert
- Key holder experience
- Strategic sales knowledge
Certification
- Cosmetology certificate completion of 1500 hours hands-on training.
Timeline
Support Services Coordinator
MSA HEALTH
01.2024 - 08.2024
Customer Service Associate
Burlington Stores
02.2018 - 11.2018
Temporary Fulfillment Associate
Amazon
03.2016 - 11.2016
Contractor Commercial Clean
34 X Man, LLC
12.2015 - 02.2018
Sales Associate/Customer Service Cashier
The Children's Place
09.2014 - 02.2016
CEO/ General Contractor
SeVn Stylez, LLC
02.2014 - Current
Some College (No Degree) - Accounting And Business Management
Florida State College At Jacksonville
High School Diploma -
Spartanburg High School
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