Tyquenesha Lewis
Griffin,GA
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
7
7
years of professional experience
Work History
Parts Customer Care
Crown Lift Trucks
DULUTH , GA
06.2022 - Current
- Monitored call volumes and adjusted staffing requirements accordingly.
- Maintained up-to-date knowledge of products, services, policies, and procedures in order to answer questions effectively.
- Demonstrated ability to stay calm under pressure while dealing with difficult customer situations.
- Collaborated with other departments when necessary to resolve complex issues.
- Developed strong relationships with customers through effective communication and problem-solving skills.
- Assisted customers in navigating through various web pages on the company's website during their purchase process.
Store Co-Manager
RaceTrac
Lawrenceville, GEORGIA
01.2022 - 06.2022
- Provided exceptional customer service by responding promptly to inquiries, resolving complaints, and building relationships with customers.
- Developed promotional campaigns with marketing team to increase brand awareness in local community.
- Established weekly schedules and delegated tasks to ensure effective store operations.
- Oversaw daily opening and closing procedures including setting up registers and auditing cash drawers.
- Implemented loss prevention measures including security cameras, cash handling protocols, and employee background checks.
- Analyzed daily financial reports to track store performance and identify areas for improvement.
Shift Manager
RaceTrac
Lawrenceville, GA
10.2020 - 01.2022
- Trained and supervised new staff members.
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Addressed customer complaints and resolved conflicts.
- Promoted customer satisfaction by addressing complaints and issuing refunds.
- Established and maintained positive and professional employee relationships.
- Conducted daily walkthroughs of the store, identifying potential risks or hazards.
- Enforced safety and sanitation regulations.
Guest Service Attendant
Target
Alpharetta, GA
05.2018 - 10.2020
- Developed strategies for improving customer service processes based on feedback received.
- Prepared daily activity reports regarding occupancy levels, arrivals and departures.
- Maintained knowledge of hotel services, amenities, and local attractions for guest reference.
- Provided customer service to guests, resolving any issues or complaints in a timely manner.
- Trained new employees on proper customer service practices within the hospitality industry.
- Monitored the lobby area throughout shifts; provided assistance as needed during peak hours.
- Greeted arriving and departing guests in a friendly and professional manner.
Cashier
Target
DULUTH, GA
09.2017 - 05.2018
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Provided excellent customer service by greeting customers and offering assistance.
- Developed strong customer service skills by providing efficient and accurate service.
Education
High School Diploma -
South Delta High School
Rolling Fork, MS05-2014
Skills
- Live chat support
- Negotiation
- Payment processing
- Escalation management
- Organization
- Complaint handling
- Email management
- Customer relations
- Training and mentoring
- Payment processing
- Excellent problem-solving skills
- Multitasking
- Time management
Timeline
Parts Customer Care
Crown Lift Trucks
06.2022 - Current
Store Co-Manager
RaceTrac
01.2022 - 06.2022
Shift Manager
RaceTrac
10.2020 - 01.2022
Guest Service Attendant
Target
05.2018 - 10.2020
Cashier
Target
09.2017 - 05.2018
High School Diploma -
South Delta High School
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