Tyqueshia Joyner
Brooklyn,NY
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness. Motivated Teacher's Assistant with deep passion for helping students excel by supporting teachers and enhancing classroom environments. Proficient in organizing supplies, cleaning rooms and planning fun activities. Good tutoring, recordkeeping and time management skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Dsp Worker
Cfs center for family support
Brooklyn, NY
11.2021 - Current
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
Teacher's Assistant
Hanover child care
Brooklyn, NY
08.2015 - 09.2018
- Provided individualized assistance to students with special needs in the classroom.
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Coordinated daily tasks between teachers and other staff members.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Greeted parents at school events to provide information about curriculum and activities.
Customer Service Representative
Global contact center
Queens, NY
04.2010 - 05.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Representative
Global contact center
Queens, NY
04.2010 - 05.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
High School Diploma - undefined
Bedstuy Academy
Brooklyn06.2009
Skills
- Truck Unloading
- Equipment Maintenance
- Cleaning
- Work Site Maintenance
- Classroom Management
- Early Childhood Education
- Data entry
- Organization skills
- Verbal and written communication
Timeline
Dsp Worker
Cfs center for family support
11.2021 - Current
Teacher's Assistant
Hanover child care
08.2015 - 09.2018
Customer Service Representative
Global contact center
04.2010 - 05.2017
Customer Service Representative
Global contact center
04.2010 - 05.2017
High School Diploma - undefined
Bedstuy Academy