Tyquiilia Alexander
North Little Rock,AR
Summary
Enthusiastic, outgoing, people person. My passion is working with people. I have extensive knowledge of customer service, and salesmanship. Fast learner, work well with others, friendly, and good with time management. Punctual and detail-oriented worker committed to doing my best everyday.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Call Center Representative
MedEvolve
Little Rock, , AR
03.2022 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Updated customer accounts, addresses and contact information within call management databases.
- Returning voice mail calls
Overnight Stocker
Lowe's
North Little Rock, Arkansas
08.2022 - 12.2022
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
Call Center Customer Service Representative
DISYS
Little Rock, AR, AR
01.2022 - 02.2022
- Explained bank services, financial products and applicable fees to customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
Activities Assistant
Elmcroft Assisted Living
Maumelle, AR
03.2021 - 01.2022
- Helped residents participate in activities with basic and advanced mobility support.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Used one-on-one meetings and small groups to engage residents in facility life.
- Maintained adequate supplies to meet activities needs.
- Updated facility schedule and related records.
Activities Assistant
Colonel Glenn Health and Rehab
Little Rock, AR
08.2016 - 12.2020
- Maintained adequate supplies to meet activities needs.
- Used diverse strategies, including one-on-one time and small groups, to engage residents in facility life.
- Coordinated musical guests, movies and other types of resident entertainment.
- Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
- Upheld positive quality of life standards for residents of all ability levels.
- Coordinated daily schedule of activities to assigned residents and managed transitions to ensure timely arrival.
Cashier
Dollar Tree
Little Rock, AR
12.2018 - 04.2019
- Welcomed customers, offering assistance to help find necessary store items.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Customer service
Cashier
Mapco Express Inc.
Little Rock, AR
11.2014 - 08.2016
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed cash and credit payments for gasoline, food and other merchandise.
- Customer service
Cashier
wendy's
Little Rock, AR
07.2013 - 03.2016
- Restocked workstation with supplies and communicated out of stock items to management.
- Took orders, prepared foods and processed payments.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Operated cash register, collected payments and provided accurate change.
- Customer service
Education
High School Diploma -
Central High School
Little Rock, AR05.2012
Pulaski Technical College
North Little Rock, ARSkills
- Resident engagement
- Records coordination
- Documentation skills
- Event planning
- Senior activities experience
- Calendar management
- Group facilitation
- Activity coordination
- PPE use
- Communication
- Friendly, positive attitude
- Problem solving
- Time management
- Conflict resolution
- Fast learner
- Work well with others
- Customer service
- Payment Processing
- Product restocking
- Cash Register Operation
- Payment Collection
- Cash Handling
- Refund handling
Certification
- Certified Activity Director, From Arkansas health care association - in 2020
Timeline
Overnight Stocker
Lowe's
08.2022 - 12.2022
Call Center Representative
MedEvolve
03.2022 - Current
Call Center Customer Service Representative
DISYS
01.2022 - 02.2022
Activities Assistant
Elmcroft Assisted Living
03.2021 - 01.2022
Cashier
Dollar Tree
12.2018 - 04.2019
Activities Assistant
Colonel Glenn Health and Rehab
08.2016 - 12.2020
Cashier
Mapco Express Inc.
11.2014 - 08.2016
Cashier
wendy's
07.2013 - 03.2016
High School Diploma -
Central High School
Pulaski Technical College