Tyquila Pickett
Chattanooga
Summary
Background includes extensive experience in patient care coordination and administrative support within healthcare settings, emphasizing attention to detail and adherence to medical protocols. Proven ability to facilitate group therapy sessions and implement behavior modification techniques, enhancing client outcomes through structured support. Demonstrated proficiency in data collection and analysis, ensuring accurate tracking of client progress towards goals. Strong customer service orientation, effectively addressing inquiries and concerns with professionalism.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Mother-Baby PCT
Parkridge East Hospital
Chattanooga
04.2025 - Current
- Conducted testing of software and systems to ensure quality and reliability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Answered patient call lights promptly and responded to requests appropriately.
- Performed baby &mom vital sign assessments, such as taking blood pressure and temperature.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Documented patient care services by charting in designated areas.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Stocked and made baby bassinets
- Monitored babies' vital signs such as temperature, pulse rate and respiration rate; administered medications when needed.
- Provided daily care for infants including changing diapers, bathing, dressing, swaddling and feeding.
- Administered first aid treatments when required due to minor injuries or illnesses.
- Observed babies closely for any changes in behavior that may indicate discomfort or distress.
CNA / Behavioral Tech
Consolidated Medical Staffing
Chattanooga
01.2023 - 05.2025
- Provided compassionate patient care and behavioral support at Consolidated Medical Staffing, adeptly assisting with daily living activities, monitoring mental health conditions, and implementing care plans under the supervision of nursing staff.
- Facilitated group therapy sessions focused on teaching appropriate behavior modification techniques.
- Monitored client's progress towards identified goals through data collection and analysis.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Assisted in the implementation of crisis intervention protocols when needed.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Completed daily client rounds and tracked client movements.
CNA - Certified Nursing Assistant
ShiftKey
Chattanooga
10.2021 - 11.2023
- Provide comprehensive personal care, including grooming, bathing, and assisting with mobility, ensuring patient comfort and support with daily living activities.
- Manage patient environments by preparing rooms with essential supplies and maintaining cleanliness to promote health and safety.
- Monitor and report patient vital signs and behavioral changes to medical staff, contributing to the effective coordination of care and treatment plans.
CNA - Certified Nursing Assistant
Health Center at Standifer Place
Chattanooga
08.2022 - 10.2023
- Provided personal care to patients with limited mobility, ensuring dignified grooming and bathing practices were consistently maintained.
- Facilitated patient comfort and care by preparing rooms with essential supplies and assisting with nutritional needs and medication adherence.
- Monitored and recorded patient vitals and behaviors, contributing to overall patient care plans, and aided in patient mobility, including transfers and ambulatory support.
Rehabilitation Technician
Encompass Health
Chattanooga
04.2021 - 05.2023
- Provided comprehensive personal care, including grooming and bathing, for patients with limited mobility, ensuring dignity and optimizing comfort.
- Facilitated patient daily living activities, adeptly preparing rooms with essential items and assisting with meal intake and medication adherence.
- Monitored and accurately reported patients' vital signs and behavioral changes to nursing and medical staff, contributing to effective patient care plans.
- Supported patient mobility by safely transferring individuals from wheelchairs to beds and conducting walking exercises to maintain physical health.
Customer Service Rep
Acuity Scheduling
Chattanooga
03.2020 - 05.2021
- As a Customer Service Representative at Acuity Scheduling, I provided comprehensive support to clients, ensuring seamless scheduling experiences. I adeptly managed inquiries via phone, email, and live chat, resolving issues with efficiency and a customer-centric approach.
- My role involved troubleshooting technical problems, guiding users through software functionalities, and personalizing solutions to meet individual client needs.
- I maintained high service standards by documenting interactions, feedback, and resolutions in the CRM system, contributing to the continuous improvement of service delivery.
- Collaborating closely with cross-functional teams, I communicated product feedback and contributed to the development of user-friendly features, enhancing overall customer satisfaction and loyalty.
- My proactive engagement in knowledge enhancement sessions enabled me to stay updated on the latest product updates and industry trends, ensuring that I provided informed and up-to-date assistance at all times.
Call Center Representative
TeleFlex Networks
Chattanooga
09.2017 - 03.2020
- Processed orders, forms, applications, and requests accurately and efficiently.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Maintained detailed records of customer interactions and transactions for future reference.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Offered additional products or services to enhance customer experience.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Production Line Assembler
Gestamp
Chattanooga
07.2018 - 12.2019
- As a Production Line Assembler at Gestamp, I was responsible for the meticulous assembly of automotive components, ensuring each piece met stringent quality standards.
- I operated and maintained assembly line machinery, swiftly identifying and rectifying any mechanical issues to minimize downtime.
- Collaborating closely with team members, I contributed to the optimization of production processes, resulting in enhanced efficiency and productivity.
- My role also encompassed conducting thorough inspections of final products to guarantee compliance with safety regulations and customer specifications.
- I consistently adhered to strict safety protocols and contributed to maintaining a clean and organized work environment.
- My commitment to excellence and teamwork was pivotal in supporting Gestamp's reputation for manufacturing excellence.
Certified Pharmacy Technician
Wal-Mart Pharmacy
Chattanooga
01.2015 - 08.2017
- Accurately processed prescriptions and over-the-counter orders, adhering to regulatory documentation requirements.
- Delivered high-quality customer service, addressing inquiries and ensuring customer satisfaction.
- Managed pharmacy inventory, ensuring optimal stock levels and maintaining clean, well-organized displays with clear signage.
Education
Certificate - CMMA EHRs
Academy of Allied Health
Chattanooga, TN10.2013
Diploma -
Brainard High School
01.2008
Skills
- Attention to Detail
- Verbal and Written Communication
- Consistency
- Interpersonal
- Record-Keeping
- Medical Terminology
- HIPPA/Privacy Laws
- Flexibility
- Problem Solving
- Medical Administrative
- Health Regulatory Compliance
- Microsoft Office
- Patient Care
- Pharmacy Technician Experience
- EMR Systems
- Medical Office Experience
- Medical Records
- Vital Signs
- Medical Scheduling
- Serving
- Heavy Lifting
- Home Care
- Insurance Verification
- Transcription
- Documentation Review
- Patient Observation
- Experience With Children
- Data Collection
- Mentoring
- Hipaa
- Hospital Experience
- Customer Service
- Social Media Management
- Communication Skills
- Microsoft Excel
- Acute Care
- Computer Skills
- Front Desk
- Patient Care Coordination
- Remote Patient Monitoring
- Empathy
- Medical Terminology Knowledge
- Cultural Competence
- Documentation Skills
- Stress Management
- Basic Technical Proficiency
- CPR and first-aid certified
Personal Information
Willing To Relocate: Anywhere
Timeline
Mother-Baby PCT
Parkridge East Hospital
04.2025 - Current
CNA / Behavioral Tech
Consolidated Medical Staffing
01.2023 - 05.2025
CNA - Certified Nursing Assistant
Health Center at Standifer Place
08.2022 - 10.2023
CNA - Certified Nursing Assistant
ShiftKey
10.2021 - 11.2023
Rehabilitation Technician
Encompass Health
04.2021 - 05.2023
Customer Service Rep
Acuity Scheduling
03.2020 - 05.2021
Production Line Assembler
Gestamp
07.2018 - 12.2019
Call Center Representative
TeleFlex Networks
09.2017 - 03.2020
Certified Pharmacy Technician
Wal-Mart Pharmacy
01.2015 - 08.2017
Certificate - CMMA EHRs
Academy of Allied Health
Diploma -
Brainard High School