Tyquila Toliver
Winter Haven,FL
Summary
Secure a challenging role in a professional environment Utilizing educational background Strong work ethic Willingness to take on new responsibilities to contribute to the success of the company Professional educator equipped to manage classroom dynamics and foster positive learning environment. Strong background in lesson planning, student engagement, and adapting to diverse educational needs. Emphasizes collaboration, reliability, and achieving educational goals through teamwork and flexibility. Skilled in classroom management, curriculum implementation, and effective communication. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Smart candidate keeps meticulous details on status of customers and collection efforts. Friendly and engaging with great attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Substitute Classroom Teacher
Kelly Services
09.2024 - Current
- Teaching and supervising students in the absence of the regular teacher
- Managing classroom behavior and interpreting lesson plans
- Creating reports to inform the students' permanent teacher of their success
- Taking attendance, explaining homework, and maintaining classroom cleanliness
- Ensuring continuity of education by covering various grade levels and subjects
- Supported special needs students by developing tailored instruction methods, ensuring their academic success and integration within the classroom setting.
- Followed lesson plans designed by absent teachers.
Front Desk Agent
Lakeside Pediatrics South
03.2023 - 03.2024
- Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems
- Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments
- Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel
- Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries
- Maintains customer confidence and protects operations by keeping information confidential
- Keeps equipment operational by following manufacturer instructions and established procedures
- Secures information by completing database backups
- Provides historical reference by utilizing filing and retrieval systems
- Contributes to team effort by accomplishing related results as needed
Account Rep
GC Services LP
07.2018 - 05.2022
- Answer telephones and give information to callers and handle their inquiries or direct them to appropriate departments, according to their needs
- Use computers for various applications, such as database management or word processing
- Cope with high-stress environment caused by speaking with emotional callers
- Providing excellent customer service to Verizon representatives and customers
Cashier
Walmart
03.2015 - 10.2015
- Interacting with customers
- Scanning coupons
- Applying discounts
- Processing payments
- Ringing up sales on computerized cash registers
- Taking responsibility for handling returns and answering questions about merchandise, store policies, and ongoing promotions
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Medical Assistant -
Florida Technical College
07.2024
BLS -
Polk State
08.2024
Skills
- Parent-Teacher Communication
- Student Engagement
- Collaborative learning
- Teaching strategies
- Health Education
- Organizational abilities
- Relationship building and management
- Discipline
- Organization skills
- Time Management
- Attention to Detail
- Goal Setting
Certification
- Medical Assistant, Florida Technical College, 07/01/24
- BLS, Polk State, 09/01/22
Timeline
Substitute Classroom Teacher
Kelly Services
09.2024 - Current
Front Desk Agent
Lakeside Pediatrics South
03.2023 - 03.2024
Account Rep
GC Services LP
07.2018 - 05.2022
Cashier
Walmart
03.2015 - 10.2015
Medical Assistant -
Florida Technical College
BLS -
Polk State