TyQwanda Smith
Warren,AR
Summary
Dynamic and detail-oriented professional with healthcare experience at Bradley County Medical Center. Proven ability in strong organization and customer service, enhancing patient interactions and maintaining confidentiality. Recognized for training new staff and fostering a positive environment, ensuring high service quality and operational efficiency. Committed to excellence in all tasks.
Professional in healthcare support with experience in dietary services. Expertise in meal preparation, food safety, and nutrition. Strong focus on team collaboration and achieving results. Reliable and adaptable, with skills in communication, organization, and customer service.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.
Overview
12
12
years of professional experience
Work History
Ward Clerk
Bradley County Medical Center
05.2020 - Current
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
Dietary Aide
Cura Hospitality
12.2017 - 05.2020
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Cashier
McDonald's Restaurant
02.2015 - 12.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Restaurant Waiter
Golden Girls, LLC
03.2013 - 02.2015
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Education
High School Diploma -
Warren High School
Warren,AR05-2010
Skills
- Strong organization
- Task delegation
- Data entry
- Healthcare experience
- Cleaning and sanitizing
- Customer service
- Food safety
- Sanitation practices
- Food handling safety
- Kitchen operations
- Meal preparation
- Kitchen equipment operation
- Restaurant experience
- Food preparation
- Sanitization
- Allergen awareness
- Nutrition knowledge
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Order taking
- Cash register operation
- Cleanliness
- Service quality
- Problem-solving
- Memory retention
- Food safety awareness
- Guest engagement
Timeline
Ward Clerk
Bradley County Medical Center
05.2020 - Current
Dietary Aide
Cura Hospitality
12.2017 - 05.2020
Cashier
McDonald's Restaurant
02.2015 - 12.2017
Restaurant Waiter
Golden Girls, LLC
03.2013 - 02.2015
High School Diploma -
Warren High School
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