Ty'Qwasia Mahone
Montgomery,AL
Summary
Experienced and dedicated professional with a proven track record in high-impact roles. Skilled in managing client relationships, resolving conflicts, and strategically solving problems. Thrives in collaborative team environments and excels at adapting to changing needs while delivering results. Recognized for reliability, effective communication, and a client-centered approach that drives positive outcomes.
Overview
4
4
years of professional experience
Work History
Senior Client Advocate
Sykes Enterprises, Incorporated / Chase Bank / Bank of America
03.2022 - Current
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence
- Enhanced client satisfaction by addressing and resolving complex issues effectively.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Investigated and resolved customer inquiries and complaints quickly.
Cashier
Walmart
06.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Call Center Representative
MCI Careers
04.2021 - 06.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Customer Service Representative
Continuum Global Solutions
07.2020 - 04.2021
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High school diploma -
Auburn High School
Auburn, AL05.2020
Skills
- Customer service
- Technical Support
- Network Support
- Operating Systems
- Help Desk
- Call center experience
- Customer support
- Complaint resolution
- De-escalation techniques
- Escalation management
- Team monitoring
- Representative training
- Calm and professional under pressure
- Computer skills
Timeline
Senior Client Advocate
Sykes Enterprises, Incorporated / Chase Bank / Bank of America
03.2022 - Current
Cashier
Walmart
06.2021 - 03.2022
Call Center Representative
MCI Careers
04.2021 - 06.2021
Customer Service Representative
Continuum Global Solutions
07.2020 - 04.2021
High school diploma -
Auburn High School
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