Summary
Overview
Work History
Education
Skills
Timeline
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Tyr Sunderland

Pikeville,KY

Summary

Dynamic professional with a proven track record at Percepta Ford And Lincoln Protect, enhancing warranty claim processing by implementing innovative software tools. Excelled in high-stakes environments at Red Onion State Prison, demonstrating exceptional problem-solving and customer service skills. Expert in technical support and incident management, significantly improving operational efficiency and security measures. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

TSR Agent Ford Of Canada

Percepta Ford And Lincoln Protect
01.2024 - Current
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Implemented a system for tracking open claims more effectively, thereby reducing backlog and improving response times.
  • Audited completed warranty claims to ensure accuracy, compliance, and proper documentation.
  • Reduced warranty claim processing time by implementing new software tools and procedures.
  • Collaborated with cross-functional teams to evaluate and analyze warranty data, identifying trends and areas for improvement.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.

Correctional Officer

Red Onion State Prison
08.2023 - 01.2024
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.

Education

Bachelors of Computer Science - Computer Science

University of The Cumberlands
Williamsburg, KY
08.2026

Associate of Computer Science - Computer Science

University of The Cumberlands
Williamsburg, KY
08.2025

High School Diploma -

South Floyd High School
Hi Hat, KY
05.2012

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Problem-Solving
  • Customer service abilities
  • Desktop Technical Support
  • Debugging
  • Help Desk Operations
  • Hardware Installation
  • Remote Support
  • Incident Management
  • Software configuration
  • Software deployment management
  • Technical Support
  • Information Security
  • Network Security
  • Network Troubleshooting
  • Application support
  • Server maintenance
  • Data Recovery
  • Processing paperwork

Timeline

TSR Agent Ford Of Canada

Percepta Ford And Lincoln Protect
01.2024 - Current

Correctional Officer

Red Onion State Prison
08.2023 - 01.2024

Bachelors of Computer Science - Computer Science

University of The Cumberlands

Associate of Computer Science - Computer Science

University of The Cumberlands

High School Diploma -

South Floyd High School
Tyr Sunderland