Dynamic professional with a proven track record at Percepta Ford And Lincoln Protect, enhancing warranty claim processing by implementing innovative software tools. Excelled in high-stakes environments at Red Onion State Prison, demonstrating exceptional problem-solving and customer service skills. Expert in technical support and incident management, significantly improving operational efficiency and security measures. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.