Tyra Abraham

• Enhanced patient care by implementing evidence-based nursing practices and protocols.
• Improved staff performance through consistent coaching, mentoring, and identification of professional development opportunities.
• Streamlined clinical workflows by identifying inefficiencies and implementing process improvements for increased productivity.
• Promoted a culture of safety and quality assurance by conducting regular audits and risk assessments within the clinical environment.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Increased efficiency in triage call handling through effective communication and active listening skills; decreasing the team AHT to 13 mins.
• Contributed to team success by mentoring 11 new staff members on best practices in telephone triage nursing.
• Established effective communication channels, fostering strong relationships between the triage team and other clinical departments.
• Daily oversight of telephone triage RNs.
• Developed and managed clinical quality audits leading to consecutive months of passing scores.
• Streamlined nurse scheduling, ensuring adequate coverage and minimizing overtime expenses.

• Improved patient satisfaction by providing compassionate and individualized care to clients in their homes.
• Promoted client safety by conducting thorough home assessments for potential hazards or barriers to recovery.
• Took vital signs to assess patient health progress and needs.
• Updated and developed care plans to establish goals based on patient's nursing diagnosis.
• Evaluated caregiver competency through regular observation visits on-site at patients'' homes; provided constructive feedback for improvement where necessary.
• Evaluated employee performance in quarterly and annual reviews.
• Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.

• Assisted in the development of telehealth protocols and procedures, contributing to the overall success of the program.
• Promoted continuity of care by maintaining accurate documentation and sharing relevant information with multidisciplinary team members.
• Participated in quality improvement initiatives related to telehealth nursing practice, enhancing service delivery and patient experience.
• Utilized evidence-based practices when delivering telehealth nursing services, ensuring safe and effective care for all patients.
• Day-to-day oversight of operations and chat queues.
• Supervised, directed, and motivated high-quality performance from nursing staff.
• Promoted professional development opportunities to encourage nurses to pursue continuous training.

Started with Pager as a triage nurse performing patient assessments, care advice, and routing to the safest site of care. Promoted to Senior Nurse Navigator after 11 mos of service where I was a lead nurse to my peers. After 7 mos of Senior Nurse Navigator, I was promoted to Nurse Supervisor.

• Enhanced patient care by providing accurate and timely medical information to healthcare professionals.
• Streamlined communication between departments through effective collaboration on medical data compilation.
• Assisted in the development of internal guidelines for medical information request handling, ensuring consistency and efficiency.
• Improved overall customer satisfaction by promptly addressing inquiries from patients, caregivers, and healthcare providers.
• Collaborated with pharmacovigilance teams to ensure seamless reporting of adverse events related to company products.
• Upheld HIPAA regulations and standards for protecting patient information.

• Collaborated with interdisciplinary team members to develop comprehensive patient care plans, improving patient outcomes.
• Provided compassionate and empathetic support to patients and their families during difficult situations.
• Enhanced patient care by implementing evidence-based nursing practices and protocols.
• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
• Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
• Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
• Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
• Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

Worked part-time with the company as a charge nurse in skilled nursing facility. Experienced with assessments, medication administration, documentation, and patient education.