Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyra Alexis Smith

Pensacola

Summary

Dynamic professional with extensive experience at Navy Federal Credit Union, excelling in loan application processing and fraud investigation. Proven ability to ensure regulatory compliance while enhancing customer relationships. Adept at document indexing and database management, consistently achieving timely resolutions and supporting team success through effective collaboration.

Overview

4
4
years of professional experience

Work History

Member Service Representative MLO-CCO III

NAVY FEDERAL CREDIT UNION
11.2024 - Current
  • Assist members with processing and servicing loan applications and accounts.
  • Counsel current and prospective members about Navy Federal’s products and services.
  • Analyze, research, and resolve problems and discrepancies related to member loans.
  • Respond to inquiries and requests from members, and correspond with back-office departments.
  • Participated in team meetings to discuss customer service strategies and goals.
  • Maintained accurate records of member interactions and transactions.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.

Mortgage Operations Support Assistance I

NAVY FEDERAL CREDIT UNION
06.2024 - 11.2024
  • Assist with new loan setup, including indexing, member follow-up, ordering and/or validating documents, and updating mortgage lending.
  • Index loan documents received electronically via fax and email from members, processors, closers, and/or third parties.
  • Interact with mortgage staff, government agencies, and vendors to resolve discrepancies.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.

Fraud Investigator I

NAVY FEDERAL CREDIT UNION
11.2023 - 05.2024
  • Thoroughly investigate and decide on falsified member fraud claims and inquiries.
  • Specialized in PCF, working in a queue of PCF requests, fraud alerts. Getting a resolution within 24 hours on the cases worked on due to EWS (it's a system), which has a 24-hour turnaround time, or NFCU is fined money.
  • Collaborate with teammates, and provide support when guidance or a second opinion is needed in complex scenarios.
  • Identified patterns of suspicious activity across multiple accounts or transactions.
  • Created reports detailing the results of investigations into suspected cases of fraud.

Service Provider MGR

ERL SUPPORT SERVICES
08.2021 - 11.2023
  • Maintain detailed records of task completion using the required software.
  • Developed and updated tracking spreadsheets for reporting up.
  • Educated staff on the organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into the database system.

Education

Bachelor of Science - Business Adminstration

Troy University
Troy, Al
12-2022

High School Diploma -

Pine Forest High School
Pensacola, Fl
01.2018

Skills

  • Loan application processing
  • Regulatory compliance
  • Document indexing
  • Call center experience
  • Fraud investigation
  • Database management
  • Customer relationship management
  • Customer service

Timeline

Member Service Representative MLO-CCO III

NAVY FEDERAL CREDIT UNION
11.2024 - Current

Mortgage Operations Support Assistance I

NAVY FEDERAL CREDIT UNION
06.2024 - 11.2024

Fraud Investigator I

NAVY FEDERAL CREDIT UNION
11.2023 - 05.2024

Service Provider MGR

ERL SUPPORT SERVICES
08.2021 - 11.2023

Bachelor of Science - Business Adminstration

Troy University

High School Diploma -

Pine Forest High School

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