Tyra Al Mujadidi
Call Center agent
Melissa,TX
Summary
Friendly and personable individual with diverse experience in sales, front desk reception, call center support, and in-person customer sales. I am highly driven to advance my career and am passionate about building and maintaining strong customer relationships while providing excellent service.
Overview
5
5
years of professional experience
Work History
Call Center Special
Osprey Management
04.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Implemented and developed customer service training processes.
- Trained new personnel regarding company operations, policies and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Evaluated aging reports to identify members to be included in weekly outbound collection calls.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Traveled out of town/state to assist unmanned properties. Collected payments, assisted customers, property walks, etc.
- Built/tracked schedule for department. Maintaining proper coverage for phone lines.
Nanny
KN, RR, & SKR
07.2021 - 06.2023
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Assisted with light housekeeping duties as well as running errands.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Administered basic first-aid and medication in emergency situations.
- Helped children complete homework assignments and school projects.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Coordinated playdates and outings to meet children's physical and social needs.
- Encouraged children to be understanding and patient with others.
- Supervised children on playground to help develop physical and social skills.
- Monitored children's play activities to verify safety.
- Prepared meals and snacks for children based on dietary guidelines.
Raking Agent/Front Desk Receptionist
Crystal View Capital
05.2022 - 04.2023
- Used Reonomy and excel to locate and categorize possible properties for acquisition.
- Collaborated with team members on data validation, derived key insights, coordinated and prioritized tasks and communicated updates about fixes.
- Gathered and submitted observational information in addition to required data points.
- Created spreadsheets for more efficient recordkeeping.
- Answered calls, took messages, and transferred calls to correct individuals.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Therapist Assistant
Jasmine Young-Weisner
09.2019 - 04.2021
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Took notes and dictation at meetings.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Introduced children to educational games and activities to boost learning.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Placer High School
Auburn, CA05-2019
Skills
- CRM Software
- Script adherence
- Report Preparation
- Friendly Call Center and In Person Customer Service
- Payment Processing
- Data Collection and tracking
- Appointment Scheduling
- Account Management
- Inbound/outbound phone calls
- Cash Handling
- File Organization
- Flexible and Adaptable
HIPPA Certified
From September 2019-May 2021 I worked as an assistant to a marriage and family therapist. I managed their schedule, filed paperwork, and took care of the children of patients while they were in sessions.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceWork from home optionTimeline
Call Center Special
Osprey Management
04.2023 - Current
Raking Agent/Front Desk Receptionist
Crystal View Capital
05.2022 - 04.2023
Nanny
KN, RR, & SKR
07.2021 - 06.2023
Therapist Assistant
Jasmine Young-Weisner
09.2019 - 04.2021
High School Diploma -
Placer High School
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