Overview
Work History
Education
Skills
Timeline
Summary
Work Preference
Work Availability
Software
Languages
Generic
Tyra Al Mujadidi

Tyra Al Mujadidi

Melissa,Texas

Overview

6
6
years of professional experience

Work History

Finance Advisor

University of Phoenix
Remote
01.2025 - Current
  • Guide students through financial aid processes including FAFSA, grants, and loan options.
  • Provide tailored financial counseling to help students make informed educational decisions.
  • Assist students with document uploads and navigating the university’s online student portal.
  • Communicate complex financial information clearly and effectively.
  • Maintain up-to-date knowledge of federal financial aid regulations and school policies.
  • Collaborate with admissions and academic advising teams to ensure seamless student experience.

Call Center Specialist

Osprey Management/Crystal View Capital
Las Vegas
04.2023 - 11.2024
  • Provided dependable, knowledgeable customer support by handling a high volume of inbound and outbound calls.
  • Trained and supported new team members on scripts, systems, and customer interaction best practices.
  • Built department schedules to ensure adequate phone coverage and smooth daily operations.
  • Conducted weekly outbound collections calls using aging reports to follow up with tenants.
  • Traveled both in-state and out-of-state to manage operations at storage facility locations.
  • Assisted with mailing informational materials and correspondence to tenants and investors.
  • Maintained accurate customer records and followed up to ensure satisfaction.
  • Collaborated with cross-functional teams to improve service strategies and meet performance goals.

Nanny

(Private Families)
Las Vegas
07.2021 - 06.2023
  • Assisted with bedtime routines
  • Established long lasting professional connections with families and children
  • Assisted with housekeeping and errands
  • Implemented behavior management strategies
  • Administered basic first aid and medication in emergencies
  • Helped children complete homework assignments and school projects
  • Transported children to and from school, appointments, and activities
  • Prepared meals and snacks based on dietary guidelines

Raking Agent/ Front Desk Receptionist

CrystalView Capital/Osprey Management
Las Vegas
05.2022 - 04.2023
  • Used Reonomy and Excel to identify and classify target acquisition properties.
  • Maintained front office operations including call routing and visitor management.
  • Delivered administrative support to executive staff and ensured a professional environment.
  • Collaborated with team members on lead validation and property reporting.
  • Resolved customer inquiries and maintained an organized front office environment.

Therapist Assistant

Jasmine Young - Weisner
Las Vegas
09.2019 - 04.2021
  • Assisted with patient documentation and HIPAA-compliant data management.
  • Prepared therapy materials and kept child-friendly areas sanitized and organized.
  • Supported client interactions in a compassionate, professional manner.

Education

High School Diploma - undefined

Placer High School
06.2019

Skills

  • Customer Support
  • Conflict Resolution
  • Financial Aid
  • Student Advising
  • Call Center Operations
  • CRM Systems
  • Microsoft Office
  • Reonomy
  • Payment Processing
  • Collections
  • HIPAA Compliance
  • Confidentiality
  • Scheduling
  • Administrative Support
  • High-Volume Multitasking
  • Typing
  • Team Collaboration

Timeline

Finance Advisor

University of Phoenix
01.2025 - Current

Call Center Specialist

Osprey Management/Crystal View Capital
04.2023 - 11.2024

Raking Agent/ Front Desk Receptionist

CrystalView Capital/Osprey Management
05.2022 - 04.2023

Nanny

(Private Families)
07.2021 - 06.2023

Therapist Assistant

Jasmine Young - Weisner
09.2019 - 04.2021

High School Diploma - undefined

Placer High School

Summary

Versatile and customer-focused professional with experience in financial advising, call center operations, and administrative support. Background spans education, property management, and client services, with a strong emphasis on communication, multitasking, and teamwork. Detail-oriented, and passionate about delivering excellent support in every role.

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Sales Force

Call Potential

Genesys

StorEdge

ORACLE

Vocado

EXP

Outlook

Languages

English
Native or Bilingual

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