Tyra Anderson
Bonham
Summary
With 3 years of experience, I possess expertise in customer relationship management and conflict resolution. My skills include active listening, empathy, problem-solving, and effectively navigating challenging situations. I have consistently improved customer satisfaction and loyalty in my previous roles. Thriving in fast-paced environments, I excel at promptly handling escalated issues. Additionally, I am highly adaptable, always eager to learn and enhance my skills.
Overview
3
3
years of professional experience
Work History
Guest Service Advocate
Target
08.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared bank deposits in accordance with established procedures.
- Resolved customer inquiries related to payments, refunds, and other financial matters.
- Participated in training sessions on proper cash handling techniques and security protocols.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Resolved customer complaints regarding services or products in a professional manner.
Receptionist
Touchmark
06.2022 - 06.2023
- Reduced average call handling time with efficient multitasking and prioritizing during calls.
- Demonstrated flexibility in accommodating changing client needs, ensuring project success and client satisfaction.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Communicated effectively with diverse patient populations using active listening skills and cultural sensitivity, establishing trust and rapport quickly.
Electronics Sales Associate
Walmart
09.2021 - 04.2022
- Demonstrated knowledge of product features and benefits to customers.
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Ensured that all audit activities were conducted in accordance with professional standards.
- Provided guidance and assistance to customers regarding passport requirements.
Education
Phlebotomy Certification - Phlebotomy
LoneStar Phlebotomy
Sherman, TXHigh School Diploma -
Allen High School
Allen, TX05-2023
Skills
- Complaint Handling
- Call handling
- Complex Problem-Solving
- Customer service background
- Currency count verifications
- Deposit and withdrawal processing
- Bank Deposit Preparation
- Cash Register Operation
- Cash-handling procedures
- Flexible team player
- Flexible and adaptive
- New Hire Training
- Assertiveness
Education and Training
Allen, TX
Timeline
Guest Service Advocate
Target
08.2023 - Current
Receptionist
Touchmark
06.2022 - 06.2023
Electronics Sales Associate
Walmart
09.2021 - 04.2022
High School Diploma -
Allen High School
Phlebotomy Certification - Phlebotomy
LoneStar Phlebotomy
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