Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Seacrest Services Inc. ( Sterling Village Condo)
06.2020 - Current
Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Updated reports, managed accounts, and generated reports for company database.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Managed office operations while scheduling appointments for department managers.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Managed multiple tasks and met time-sensitive deadlines.
HR Specialist /Customer Service Representative
Activa Home Health
02.2020 - 05.2022
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Conducted workplace compliance training to reduce liability risks and operate effectively.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Answered customer telephone calls promptly to avoid on-hold wait times.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
Maintained work structure by updating job requirements and job descriptions for positions.
MARKETING COORDINATOR
Products On The Go
02.2017 - 09.2020
Organized logistics for marketing and proposal strategy meetings.
Created press releases and announcements, newsletter articles and website copy.
Monitored company budgets by comparing campaign results to financial forecasts.
Supervised company content creation, implementing schedules, designs and digital media techniques to increase brand promotion.
Maintained store equipment, printers and fax machines.
Built strong relationships with clients by following up on previous purchases and suggesting new products.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Helped customers complete purchases, locate items and join reward programs.
Legal Associate
Kanner & Pintaluga
03.2015 - 11.2018
Offered in-house training to company personnel on relevant aspects of law.
Monitored state and federal regulations to keep company up to date with changing laws.
Assisted counsel in preparing answers, providing documentation and information for discovery request.
Prepared legal briefs, motions and pleadings.
Conferred with clients and other involved parties to gather and track case information.
Managed billable hour tracking, payroll, client invoicing and schedules
Receptionist
South Palm Orthopedics
04.2011 - 03.2015
Answered central telephone system and directed calls accordingly.
Managed multiple tasks and met time-sensitive deadlines.
Confirmed appointments, communicated with clients and updated client records.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Supported various administrative duties by proofreading, transcribing and invoicing.
Kept reception area clean and neat to give visitors positive first impression.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Dietary Aid
Abbey Delray
06.2013 - 02.2015
Directed activities of team of skilled kitchen workers preparing and serving meals.
Set and oversaw weekly and special event menu plans.
Created new recipes, outlined steps and training staff on correct preparation.
Monitored food preparation, production and plating for quality control.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Served meals to residents in accordance with established schedules and dietary procedures.
Reported and documented resident changes in consumption or behaviors.
Adhered to procedures in preparing food items.
Education
High School Diploma -
ATLANTIC COMMUNITY HIGH SCHOOL
Delray Beach, FL
05.2013
Skills
Project Management
Customer Demographics
Database Skills
Customer Service
Customer Account Management
CRM Software
Issue and Complaint Resolution
Policy and Procedure Modification
Workflow Planning
Account Reconciliation
Banking Operations
Mail Handling
Certification
HHA - Home Health Aide
Timeline
Office Manager
Seacrest Services Inc. ( Sterling Village Condo)
06.2020 - Current
HR Specialist /Customer Service Representative
Activa Home Health
02.2020 - 05.2022
MARKETING COORDINATOR
Products On The Go
02.2017 - 09.2020
Legal Associate
Kanner & Pintaluga
03.2015 - 11.2018
Dietary Aid
Abbey Delray
06.2013 - 02.2015
Receptionist
South Palm Orthopedics
04.2011 - 03.2015
High School Diploma -
ATLANTIC COMMUNITY HIGH SCHOOL
HHA - Home Health Aide
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