Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Tyra Bruce

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Parts support

Akins Ford
07.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Handle all returns in the department from new returns, damage returns and claims.
  • Skilled at working independently and collaboratively in a team environment.
  • check in parts and make sure we were billed for what was shipped to us.
  • Worked well in a team setting, providing support and guidance.
  • Adjust inventory and make sure we receive credits back to our account
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Print out our shipping reports to check in what we have and what has not arrive
  • Collect data of all the claims I submitted
  • Create returns for parts that sit in our inventory for over a year
  • Accept phone calls for the warehouse to help guide customers or to provide details for our delivery drivers
  • Forklift certified
  • File paperwork
  • add parts into inventory from outside sources
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.

Service Porter

Akins Ford
07.2019 - Current
  • Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
  • Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
  • Ensured safety compliance by keeping service areas free of hazards and maintaining proper signage where required.
  • Helped maintain a professional atmosphere within the dealership, adhering to dress codes, punctuality standards, and appropriate conduct guidelines at all times.
  • Help service advisors move vehicles and prepare them to be worked on for technicians.
  • Bring customers their finished vehicles and answer any concerns they have.
  • When needed, either increase/decrease the tire pressure in guest Vehicle.
  • Take customers to the rental department when necessary.
  • Bring tow truck drives to the tow area and help drop off vehicles and receive information on vehicle.
  • When needed, organize and do inventory of vehicles on the to be worked on line.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Cleaned and organized building areas as required.
  • Parked and retrieved cars according to customer needs.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Patrolled parking areas regularly to identify security, safety or vehicle concerns.

Front Counter Cashier

Dunkin' Donuts
02.2019 - Current
  • Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
  • Maintained strong customer relationships through friendly interactions and attentive service.
  • Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
  • Collaborated with team members to ensure seamless front counter operations during peak hours.
  • Reduced wait times by efficiently multitasking between cash register operation and order preparation duties.
  • Addressed customer inquiries and concerns promptly, ensuring a positive shopping experience.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Promoted a safe work environment by consistently following health and safety guidelines when working at the front counter area.
  • Trained new hires on front counter procedures, fostering consistent performance across all team members.
  • Resolved customer complaints professionally, leading to higher overall customer retention rates.
  • Approached every question or concern with calm and level-headed approach.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

Bachelor of Science - Accounting

Strayer University
06-2028

High school or equivalent - Veterinarian science

Grayson High School
Loganville, GA
05.2018

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Excellent communication
  • Computer skills
  • Calm under pressure
  • Active listening
  • Decision-making
  • Multitasking
  • Multitasking Abilities
  • Time management

Accomplishments

Received recognition multiple times from general manager and other employers.

Certification

  • Forklift certification
  • Driver's License

Languages

English
Spanish
Elementary

Timeline

Parts support

Akins Ford
07.2019 - Current

Service Porter

Akins Ford
07.2019 - Current

Front Counter Cashier

Dunkin' Donuts
02.2019 - Current

High school or equivalent - Veterinarian science

Grayson High School

Bachelor of Science - Accounting

Strayer University

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