Summary
Overview
Work History
Education
Skills
Timeline
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TYRA CHANDLER

Austell,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Call Center Representative

FiservInc
03.2023 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Processed debit and credit card and electronic check payments.
  • Met customer call guidelines for service levels, and handle time, and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Educated over 100 customers per day on company systems, form completion, and access to services.

Closing Coordinator

Perrie & Associates
05.2021 - 01.2023
  • Contacted appropriate agencies to complete searches, order records, and obtain documents.
  • Maintained checklists of required documentation and open issues affecting closings.
  • Delivered positive customer experiences to over 50 plus customers and successful deal closures through open, constructive communications.
  • Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
  • Built constructive relationships with customers to understand and capitalize on personalized preferences.

Production Assistant

Chandler Business Group
11.2017 - 05.2021
  • Collaborated with the production team to facilitate smooth operations, avoiding disruptions and delays
  • Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Stayed alert, active, and ready to respond to any request at any time using all of my available resources.
  • Created and updated records and files to maintain document compliance.

Education

No Degree - Early Childhood Education

Georgia Highlands College
Rome, GA
05.2025

Skills

  • Call Control
  • Payment Processing
  • Quality Assurance
  • Product Upselling
  • Technical Support
  • Customer Relationship Management
  • Customer Communications
  • Multitasking Proficiency
  • Conflict Resolution Techniques
  • Attention to Detail
  • Time Management Abilities
  • Closing Coordination Expertise

Timeline

Call Center Representative

FiservInc
03.2023 - Current

Closing Coordinator

Perrie & Associates
05.2021 - 01.2023

Production Assistant

Chandler Business Group
11.2017 - 05.2021

No Degree - Early Childhood Education

Georgia Highlands College

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TYRA CHANDLER