Tyra Clark

• Inform customer of policies and procedures for reporting lost articles.
• Enter lost article information into Charger Back data system.
• Investigate lost reports
• Match found reports with lost reports, and notify customer with delivery/pick up options.
• Maintain accurate records of customer communications, transactions, and other relevant documentation for a seamless operation.
• De-escalate and resolve customer complaints with prompt, polite and professional service.
• Deliver exceptional customer service by proactively addressing concerns and creating a positive experience throughout all interactions.
• Communicate via Charger Back data system and with Lost Article Warehouse in Houston, Tx.

• Baggage Service Agent-

Assists customers with locating their luggage, create delayed

baggage report if needed, research where luggage is, and

request luggage to be forwarded to appropriate airport for

delivery.

• Provide excellent customer service by responding to requests, assisting with product knowledge and handle the ordering of office supplies.
• Educate customers in a positive manner about baggage processing, policies, and procedures.
• Collaborate with team members to enhance customer service experience and exceed team goals.
• Develop highly empathetic client relationships and earned reputation for exceeding United Airline's standard goals.
• Cross-trained and provided backup support for team members.
• Increase efficiency and team productivity by promoting operational practices.
• Maintain clean and orderly areas. Wipe down work areas and restock needed supplies.

• Provided excellent communication with pilots as they were on final approach for landing, providing gate assignments. Fulfilled requests for aircraft supplies, confirmed special needs (wheelchairs, unaccompanied minors)
• Relayed messages to the appropriate zone or gate controllers.
• Communicated with crew on whether to advise late arriving passengers if their connecting flights were waiting for them, or to proceed to the customer service counter for assistance.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Met customer call guidelines for service levels, handle time and productivity.

• Managed multiple high-priority projects simultaneously while maintaining strict deadlines.
• Achieved on-time completion of coordinating with other departments for late arriving flights with connecting passengers.
• Presented progress reports to senior management during project updates.
• Developed strong relationships with agents, ensuring clear communication and timely resolution of issues.
• Evaluated meal ordering with food vendors to avoid over ordering/minimizing costs to United Airlines.
• Managed and provided seat protection for oversold flights.
• Assist in accommodating passengers that missed their connecting flights.

• Drove moveable Jetbridge, opened aircraft door to enable passengers to disembark. Made announcements regarding connecting gate assignments, and baggage claim assignments.
• Multi-tasked helping large volumes of customers every day with positive attitude and providing great customer service.
• Excellent communication with fellow agents, zone controllers, crew members, and management.
• Maintained a high level of professionalism when interacting with customers....and always with a smile.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction (acknowledging by name and thanking customer for flying with United Airlines)
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Assist customers with checking in for their flights, issuing and tagging baggage.