TYRANESHIA COOK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
CUSTOMER SERVICE BENEFITS ADVOCATE
CIGNA
03.2020 - 04.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service and Monitoring Agent – ADT
ADT
08.2016 - 03.2020
- Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties
- Paying attention to detail while documenting alarm handling procedures within the alarm screens
- Completing alarm processing in accordance with departmental procedures
- Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions
- Supporting ADT customers by problem solving, de-escalating customer issues and resolving account issues
- Providing technical support and troubleshooting devices across ADT systems
- Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.
Customer Care Representative
Capital One
11.2010 - 08.2016
- Provided excellent customer service to customers yielding winning solutions and resolutions to arisen problems quickly and efficiently
- Posted payments for auto loans and negotiated successful payment arrangements with customers in financial hardships Assisted with web and technical support via telephone for customers
- Efficiently solved minor web portal and technical problems Assisted in helping customers understand interest rates, loan details, taxes etc
- In regard to auto loans
- Update account information such as address, phone number and emails
Education
ASSOCIATE OF SCIENCE -
Delgado Community College - NOLA
12.2024
Skills
- Customer Service
- Strong work ethic
- Multitasking
- Detail oriented
- Effective Communication
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
CUSTOMER SERVICE BENEFITS ADVOCATE
CIGNA
03.2020 - 04.2024
Customer Service and Monitoring Agent – ADT
ADT
08.2016 - 03.2020
Customer Care Representative
Capital One
11.2010 - 08.2016
ASSOCIATE OF SCIENCE -
Delgado Community College - NOLA
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