Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyra Cooks

Dallas,TX

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Knowledgeable and dedicated customer service professional experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
1
1
Certification

Work History

HR Intern

Amazon
12.2021 - Current
  • Created and updated tracking spreadsheets using MS Excel.
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
  • Updated and maintained employee records to respond quickly to requests for information.
  • Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Developed strong written and verbal communication skills.
  • Maintained relationships with personnel using strong collaboration and teamwork skills.

Call Center Customer Service Representative

MCI Careers
02.2022 - 04.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed customer account discrepancies and concerns.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Detailed payment options and explained price, receipt and billing details to customers.

Assistant Manager

Versona (Boutique)
04.2020 - 12.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Office Clerk

Mesquite ISD
08.2020 - 06.2021
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

Front of House Team Member

AMF Bowling
03.2017 - 12.2020
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
  • Verified ID and payment preference of guests to make transactions faster and more flexible.

Education

Associate of Science - Paralegal Studies

El Centro College
Dallas, TX
06.2024

High School Diploma -

Mesquite High School
Mesquite, TX
05.2016

Skills

  • Database Management
  • Customer Account Management
  • Call Controlling
  • Business Acumen
  • Sales Quota Achievement
  • Understanding Customer Needs

Certification

Law Technology Certificate 2021

Timeline

Call Center Customer Service Representative

MCI Careers
02.2022 - 04.2023

HR Intern

Amazon
12.2021 - Current

Office Clerk

Mesquite ISD
08.2020 - 06.2021

Assistant Manager

Versona (Boutique)
04.2020 - 12.2021

Front of House Team Member

AMF Bowling
03.2017 - 12.2020

Associate of Science - Paralegal Studies

El Centro College

High School Diploma -

Mesquite High School

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