Summary
Overview
Work History
Education
Skills
Timeline
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Tyra Dillard

Tyra Dillard

Queens,NY

Summary

Motivated and highly organized Front Desk Receptionist of 3 years which thrives in fast or slow-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures. Customer Service Representative bringing exemplary skills in oral and written communication, active listening and problem-solving.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

NYC Health + Hospitals
Queens, NY
07.2021 - 05.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled appointments and registered patients for Covid-19 testing, both rapid and PCR.
  • Used EMR EPIC software to process reservations, check-ins and check-outs and update records.
  • Listen attentively to patients needs new or old to ensure a positive customer experience.

Sales Associate/Cashier

Primark
Brooklyn, NY
03.2018 - 04.2021
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Helped customers locate products and gave recommendations for other store locations.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Front Desk Clerk

YMCA Of Greater New York
Arverne, 11692
06.2019 - 09.2020
  • Greeted visitors and customers upon arrival and engaged in pleasant conversations while managing check-in process.
  • Checked members into gym by scanning badges.
  • Answered and managed multi-line phone system to respond to inquiries and transfer calls to correct departments and providing general information about gym operations.
  • Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
  • Maintained cash drawer of $100 or more per shift.
  • Kept front desk area clean and clutter-free to present attractive atmosphere.
  • Sorted, received and distributed mail between various departments.

Accounting Intern

The Fresh Air Fund
Manhattan, NY
12.2016 - 02.2018
  • Reviewed vendor invoices and processed incoming payments under supervision of the Director of Accounting and the Executive Director of the company.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed data entry tasks with accuracy and efficiency for summer camps.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

Education

Associate of Science -

Medgar Evers College of The City University of New York
Brooklyn, NY
05.2017

High School Diploma -

Long Island City High School
Long Island City, NY
06.2014

Skills

  • Front Desk Operations
  • Computer Proficiency
  • Organization and Time Management
  • Butterfly Venipuncture
  • Cash Handling
  • Strong Communication and Interpersonal Skills
  • Data entry

Timeline

Front Desk Receptionist

NYC Health + Hospitals
07.2021 - 05.2022

Front Desk Clerk

YMCA Of Greater New York
06.2019 - 09.2020

Sales Associate/Cashier

Primark
03.2018 - 04.2021

Accounting Intern

The Fresh Air Fund
12.2016 - 02.2018

Associate of Science -

Medgar Evers College of The City University of New York

High School Diploma -

Long Island City High School

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Tyra Dillard