Tyra Edmonds
Minot
Summary
Proven leader and efficient problem-solver, I excelled at Culver's Restaurant by enhancing team performance and customer satisfaction through effective training and service initiatives. Skilled in cash management and customer service, I boosted employee morale and store operations, achieving notable improvements in workflow and customer relations.
Overview
6
6
years of professional experience
Work History
Cashier
Flying J Travel Center
Minot, ND
08.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced customer service experience by efficiently processing purchases and returns.
Assistant Manager
Culver's Restaurant
Minot, ND
02.2019 - 08.2024
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Established open lines of communication with team for feedback and suggestions.
- Led training initiatives, enhancing employee skills and confidence.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
High School Diploma -
Pacific High School
San Bernardino, CA06-2003
Skills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Payment processing
- Product restocking
- Refunds and exchanges
- Cash drawer balancing
- POS system operations
- Payment collection
- Staff training
- Refund handling
- Guest inquiries
- ID verification
- Attention to detail
- Currency counting
- Drawer balancing
- Returns processing
- Order verification
- Fraud prevention awareness
- Loss prevention
- Identification checks
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer service
- Staff training and development
- Goal setting
- Team motivation
- Orientation and training
- Verbal and written communication
- Coaching and mentoring
- Employee supervision
- Product and service sales
- Team motivation techniques
- Reporting and documenting
- Customer service and satisfaction
- Teamwork and collaboration
- Multitasking Abilities
- Multitasking
- Active listening
Timeline
Cashier
Flying J Travel Center
08.2024 - 01.2025
Assistant Manager
Culver's Restaurant
02.2019 - 08.2024
High School Diploma -
Pacific High School
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