Tyra Gay
League City,TX
Summary
A highly skilled and experienced professional with over 20 years of expertise in sales, customer service and support, transportation, security, and production environments. Proven track record of delivering results with a focus on quality, efficiency, and customer satisfaction. Experienced in managing large groups of people with varying needs and ensuring adherence to established standards and regulations. A dependable team player who thrives in a fast-paced and dynamic work environment. Highly adaptable to WFH setting. Seeking a remote working position. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Postal Worker
USPS
Houston, TX
02.2015 - Current
- Provided customer service assistance at the counter in a courteous manner.
- Maintained updated records of outgoing, incoming, and returned mail.
- Inspected parcels for compliance with postal regulations regarding size, weight.
- Prepared reports related to daily operations of the post office.
- Responded promptly to inquiries from the public in person or over the phone.
- Trained new employees on operational procedures relating to their job duties.
- Offered support and advice to newer personnel to improve performance.
- Delivered various types of mail on routes according to strict timelines.
- Obtained receipts for registered and certain insured mail.
- Investigated any reported incidents involving theft or fraud at the facility.
- Resolved conflicts between customers or employees in a professional manner.
- Resolved customer complaints regarding mail delivery or other related issues promptly and efficiently.
- Provided guidance on customer service strategies to improve customer satisfaction ratings.
- Resolved customer complaints quickly to promote improved service.
Production Worker Team Leader
General Motors
Flint, MI
03.2012 - 04.2015
- Assured that all products were built to the highest standard of quality, improving customer satisfaction
- Worked in a fast-paced, high-volume output environment, meeting production goals on a daily basis and increasing productivity
- Followed all company rules and policies, ensuring compliance with safety standards and regulations
- Demonstrated mechanical skills and proficiency with hand tools, ensuring efficient production processes
- Followed production procedures as instructed, ensuring consistency and quality in the products
- Operated specified equipment, contributing to the production process and meeting output goals
- Trained workers, AR and team leaders when needed, improving team performance
- Rotated into different jobs and areas, contributing to a flexible and adaptable work environment
- Stood on feet for long periods of time, demonstrating physical endurance and stamina
- Lifted more than 35 pounds, showing physical strength and capability
- Inspected product quality prior to packaging and shipment.
- Utilized computer software programs to record details related to production process.
- Ensured proper labeling of completed products before shipping out.
- Troubleshot technical issues that arose during assembly process.
- Established clear expectations for employees, providing guidance when needed.
- Developed strategies for problem solving and conflict resolution among team members.
- Implemented strategic plans to enhance team performance and productivity.
Armed Guard
Hi-Tech Protection
04.2009 - 03.2013
- Supervised an apartment complex, acting to protect property by maintaining a high visibility presence to deter illegal and inappropriate actions
- Observed directly, through patrols, or via alarm systems or video cameras for signs of crime, fire or disorder and reported any incidents to clients and emergency services as appropriate
- Protected property, assets, and people while turning in written reports daily
- Maintained a Michigan Concealed Pistol License and upheld high standards of professionalism and ethical conduct
Dispatcher/Security Coordinator
Rescare
10.2009 - 04.2012
- Dispatched and scheduled workers, work crews, equipment, or service vehicles to appropriate locations based on customer requests, specifications, or needs using radios or telephones
- Relayed work orders, messages, and information between work crews, supervisors, and field inspectors using telephones or two-way radios to ensure efficient service delivery
- Resolved customer inquiries, problems, and requests for service or equipment in a timely manner, ensuring customer satisfaction
- Maintained and prepared daily work and run schedules, and recorded and organized files and records of customer requests, services performed, expenses, inventory, and other dispatch information
- Provided personnel with timely advice about traffic problems and ordered necessary supplies and equipment to ensure that work was carried out effectively
- Operated vehicles safely, especially in heavy traffic and bad weather, and delivered exceptional customer service with strong communication skills, ensuring customer satisfaction
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Investigated and resolved customer and vendor issues to retain business.
Education
Diploma - Architectural Design
Flint Northwestern High School
06.1999
Some College (No Degree) - Business Administration and Management
Baker College
Flint, MISome College (No Degree) - Business Administration And Management
Mott Community College
Flint, MISkills
- Retail Sales
- Banking
- Door to Door Sales
- Sales Representative
- Confidentiality
- Strong organization skills
- Multitasking
- Interpersonal Skills
- Analytical Thinking
- Adaptability and Flexibility
- Self Motivation
- Time Management
- Attention to Detail
- Customer Relationship Management
- Fraud Detection Abilities
- Patience and Empathy
- Customer Relationship Building
- Strong Work Ethic
- Customer Service
- Sales closing
- Lead Generation
- Dependable
- Organized and Efficient
- Adapt to Change
- Payment Processing
- Data Entry
- Product Knowledge
- Cheerful and energetic
- Exceptional customer service
- Decision-Making
- Excellent Communication
- Problem-solving abilities
Timeline
Postal Worker
USPS
02.2015 - Current
Production Worker Team Leader
General Motors
03.2012 - 04.2015
Dispatcher/Security Coordinator
Rescare
10.2009 - 04.2012
Armed Guard
Hi-Tech Protection
04.2009 - 03.2013
Diploma - Architectural Design
Flint Northwestern High School
Some College (No Degree) - Business Administration and Management
Baker College
Some College (No Degree) - Business Administration And Management
Mott Community College
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