Tyra Givans
Coral Springs,USA
Summary
Results-oriented client relations specialist with a strong background in regulatory compliance at Guardian Life Limited. Demonstrates expertise in analyzing claims data to improve service delivery while building robust customer relationships. Proficient in financial modeling and proposal writing, driving organizational success through strategic problem-solving and effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Associate
FEDEX OFFICE LIMITED
Coral Springs, USA
01.2024 - Current
- Provides exceptional customer service by anticipating needs, recommending appropriate FedEx Office products and services, and resolving issues promptly.
- Conducts financial transactions and maintains financial records using a POS terminal, while also ensuring accurate cash handling, and completing necessary paperwork for sales and financial reporting.
- Maintains and optimizes retail store equipment and supplies, stays updated on merchandising materials, takes proactive measures to prevent errors and waste, and adheres to company policies and procedures for legal, HR, safety, customer service, and security standards.
- Demonstrates expertise in print, signs & graphics and shipping services to assist customers effectively.
- Maintains store cleanliness, safety, and organization while ensuring the proper display of merchandise.
- Supports team training, follows company policies, and contributes to continuous improvement initiatives for enhanced efficiency and customer satisfaction.
Retail Associate
ROSS DRESS FOR LESS
Coral Springs, USA
06.2023 - 01.2024
- Prioritize Safety: Emphasize safety as the top priority, practicing safe behaviors in all tasks.
- Customer Interaction and Service: Assist customers with transactions, merchandise, and inquiries in a courteous, knowledgeable manner.
- Store Presentation and Organization: Execute daily sizing and recovery tasks to ensure a neat, clean, and organized store.
- Loss Prevention and Security: Understand and apply Loss Prevention Awareness, including merchandise protection standards.
- Safeguard confidential information, cash, credit card details, and merchandise.
Employee Benefits Assistant
GUARDIAN LIFE LIMITED
Kingston, Jamaica
01.2022 - 01.2023
- Prepare Group Life, Critical Illness, and Personal Accident quotations for agents, brokers, and companies.
- Assist with the preparation of bid proposals for government and private entity tenders.
- Responsible for managing the Guardian Individual Health portfolio, including, but not limited to, receiving, vetting, and processing health insurance applications.
- Facilitating the dispatch of health cards.
- Assisting members with claim payments and queries.
- Assisting members, agents, and brokers with issues that may occur at provider offices.
- Provide administrative assistance to the Assistant Vice Presidents.
Quality Assurance Officer
GUARDIAN LIFE LIMITED
Kingston, Jamaica
03.2020 - 12.2021
- Handled customer calls and provided health insurance information to providers, brokers, and other clients.
- Investigate customer complaints and concerns, and communicate with providers, brokers, and company personnel to resolve the issues in a timely manner.
- Process electronic funds transfer application forms to facilitate claim reimbursements electronically to members.
- Process and dispatch claim reimbursement checks to providers, brokers, and other clients.
Client Relations Officer
TRUBLU FINANCIAL SERVICES LIMITED
Kingston, Jamaica
09.2019 - 03.2020
- Built sustainable relationships and trust with new and existing customers through open, interactive communication.
- Networked within the healthcare sector to identify prospective customers and contribute to the organization's marketing and public relations campaigns.
- Maintained an in-depth knowledge of Trublu Financial Services Limited's products and services.
- Maintained an in-depth understanding of regulatory requirements associated with my area of work across the Finance Sector.
- Liaised with other departments to facilitate a smooth customer experience for successful sales.
Education
B.S. - Economics
THE UNIVERSITY OF THE WEST INDIES
Kingston, Jamaica11.2018
Skills
- Claims Data Analysis
- Regulatory and Compliance Knowledge in Insurance
- Financial Modeling for Insurance Products
- Database Management
- Proposal Writing
- Client Relations Management
- Microsoft Office
Certification
- 0215 - Life Incl Var Annuity & Health
References
References available upon request.
Timeline
Retail Associate
FEDEX OFFICE LIMITED
01.2024 - Current
Retail Associate
ROSS DRESS FOR LESS
06.2023 - 01.2024
Employee Benefits Assistant
GUARDIAN LIFE LIMITED
01.2022 - 01.2023
Quality Assurance Officer
GUARDIAN LIFE LIMITED
03.2020 - 12.2021
Client Relations Officer
TRUBLU FINANCIAL SERVICES LIMITED
09.2019 - 03.2020
B.S. - Economics
THE UNIVERSITY OF THE WEST INDIES
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