Tyra Graves
Duluth,Georgia
Summary
Dedicated Service Sector Professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Kelly Services
10.2023 - Current
- Collaborated closely with technical support staff in order to resolve complex issues quickly while minimizing disruption of service levels
- Resolved customer issues quickly and effectively while maintaining a high degree of customer satisfaction
- Provided exceptional customer service to ensure client satisfaction and address their needs.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
Customer Service Specialist (Part-Time Remote)
State Farm Mutual Automobile Insurance Company
01.2022 - 06.2023
- Handled sensitive information confidentially in accordance with regulations
- Answered phones, handled calls, and fielded appointment requests to assist supervisors.
Seasonal Sales Associate
Bath & Body Works
09.2015 - 11.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Specialist
Thermo Fisher Scientific
12.2015 - 11.2016
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Executive Administrative Assistant
Qualtex Laboratories
11.2016 - 10.2023
- Served as a liaison between executives and other departments to ensure effective communication flow throughout the organization
- Utilized strong organizational skills to prioritize tasks efficiently and meet deadlines consistently
- Provided executive-level administrative support to senior management, including calendar and travel coordination
- Demonstrated excellent interpersonal skills when interacting with clients over the phone or via email
- Performed data entry into various databases accurately and timely
- Developed and prepared meeting agendas, PowerPoint presentations and reports.
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT05.2025
High School Diploma -
F.L. Schlagle High School
Kansas City, KS05.2004
Skills
- Office Support Professional
- Administrative Skills
- Human Resources Information System (HRIS)
- Accounting
- Customer service
- Calendar Management
- Google Docs
- SAP
- QuickBooks
- Office Management
- NetSuite
- Microsoft Outlook
- Microsoft Excel
- Microsoft SharePoint
- Accounts Payable
- Oracle
- ERP Systems
- PeopleSoft
- SharePoint
- Social media management
- ERP systems
- Typing
- Customer Account Management
- Customer Relationship Building
- Customer Retention
- Client Relations
References
References available upon request
Timeline
Customer Success Manager
Kelly Services
10.2023 - Current
Customer Service Specialist (Part-Time Remote)
State Farm Mutual Automobile Insurance Company
01.2022 - 06.2023
Executive Administrative Assistant
Qualtex Laboratories
11.2016 - 10.2023
Customer Service Specialist
Thermo Fisher Scientific
12.2015 - 11.2016
Seasonal Sales Associate
Bath & Body Works
09.2015 - 11.2019
Bachelor of Science - Business Administration
Western Governors University
High School Diploma -
F.L. Schlagle High School
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