Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyra Herman

Jacksonville

Summary

Dynamic Customer Service Representative with a proven track record at TD Bank, excelling in complaint resolution and relationship building. Leveraged CRM proficiency to enhance customer satisfaction and retention, while creatively solving issues and implementing effective training processes. Recognized for fostering positive experiences and driving team success through strong interpersonal skills.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

TD Bank
06.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Bolstered customer retention by creating and offering unique discount options and inspi
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Dispute Resolution Specialist

Genpact
09.2021 - 02.2024
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
  • Researched and analyzed individual parties' positions to understand dispute background.
  • Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.

Customer Service Representative

Dial America
02.2020 - 09.2021
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Implemented and developed customer service training processes.

Team Lead

Sanmar
07.2017 - 02.2020
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Collected, arranged, and input information into database system.
  • Coached team members in techniques necessary to complete job tasks.

Education

Westside
Jacksonville, FL

Skills

  • Account updating
  • Complaint resolution
  • Relationship building
  • Creative problem solving
  • De-escalation techniques
  • Time management
  • Account management

Timeline

Customer Service Representative

TD Bank
06.2024 - Current

Dispute Resolution Specialist

Genpact
09.2021 - 02.2024

Customer Service Representative

Dial America
02.2020 - 09.2021

Team Lead

Sanmar
07.2017 - 02.2020

Westside

Similar Profiles

CREATE PROFILE