Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyra James

Alexandria,LA

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Conscientious Job Title with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Diligent Job Title skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Personable Job Title offering Number years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Competent Job Title driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Friendly Job Title with Number years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in Software with training in Area of expertise services.

Service-focused Job Title bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Overview

2
2
years of professional experience

Work History

Customer Service Representative Agent

Accessable Health Care Connection
Alexandria, LA
07.2021 - 02.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Collected and analyzed customer information to prepare product or service reports.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Cross-trained and backed up other customer service managers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Created and maintained detailed database to develop promotional sales.

Customer Service Representative

Walmart
Dallas , TX
12.2018 - 03.2020
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected and analyzed customer information to prepare product or service reports.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Recorded account information to open new customer accounts.
  • Processed customer adjustments to maintain financial accounts.
  • Updated account information to maintain customer records.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Cross-trained and backed up other customer service managers.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Trained staff on operating procedures and company services.
  • Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Effective liaison between customers and internal departments.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Communicated professionally with colleagues, freelancers and clients.
  • Entered orders into Type computer database system.

Education

High School Diploma -

Jena High School
Jena, LA
05.2018

Skills

  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Call Documentation
  • Customer Service and Assistance
  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Document Uploading
  • Order and Refund Processing
  • Customer Account Management
  • Interpretation and Translation Services
  • POS Systems and Ordering Platforms
  • Needs Assessment
  • Calm and Professional Under Pressure
  • Documenting Problems
  • Consultations and Recommendations
  • Client Relationships
  • Special Requests
  • Information Updates
  • Team-Oriented and Cooperative
  • Proactive Self-Starter

Timeline

Customer Service Representative Agent

Accessable Health Care Connection
07.2021 - 02.2022

Customer Service Representative

Walmart
12.2018 - 03.2020

High School Diploma -

Jena High School
Tyra James