Tyra Jiggetts

• Managed guest check-ins, reservations, and payments using hotel management software, ensuring accurate recordkeeping and efficient front desk operations.
• Handled reservations via phone, in person, and online with professionalism, providing prompt confirmations and clear communication.
• Delivered outstanding guest service by coordinating with housekeeping, maintenance, sales, and kitchen staff to meet guest needs and resolve issues promptly.
• Maintained a high level of organization to balance daily administrative tasks with guest-facing responsibilities.
• Built strong rapport with frequent guests, offering personalized service that encouraged return visits and positive reviews.
• Proactively addressed and resolved guest concerns, contributing to a consistently positive guest experience.

Reference: Alexander Moten, Shift Supervisor: 469-994-7602

• Collaborated with team members to efficiently restock shelves, ensuring product availability and a clean, organized sales floor.
• Unloaded merchandise from delivery trucks using pallet jacks and dollies; accurately sorted and stocked items by department.
• Maintained orderly backroom storage areas by organizing overstock and rotating inventory for easy access and minimal waste.
• Removed packaging materials and processed waste through compactors to maintain a clean, hazard-free environment.
• Improved overall store presentation through precise stocking, product arrangement, and attention to detail.
• Provided friendly and helpful service to early-morning customers, assisting with product locations and answering questions.

Reference: Mary Grace, Team Lead: 817-528-9034

• Fostered a positive work environment by promoting teamwork, open communication, and implementing employee recognition initiatives.
• Assisted customers with purchases, locating products, and enrolling in reward programs, ensuring a positive shopping experience.
• Managed cash register operations, ensuring accuracy in transactions and minimizing discrepancies in daily financial reports.
• Trained and mentored new team members on company procedures, safety protocols, and best practices for customer service.
• Supported merchandising efforts to maintain store appearance, ensuring product visibility and appealing displays to drive sales.

Reference: Aaron Mejorado, Store Manager: 972-602-6892

• Processed purchases, returns, exchanges, and refunds accurately at point of sale, while ensuring alignment with store policies.
• Tagged, priced, and prepared merchandise for sales floor, contributing to well-organized and visually appealing retail environment.
• Assisted customers with locating products and provided product knowledge, including sizing, care instructions, and accessory recommendations.
• Utilized store systems to check inventory and locate items at other store locations to support customer satisfaction.
• Delivered friendly, knowledgeable customer service to create welcoming and helpful shopping experience.

Reference: Kelly Banda-Melendez, Assistant Manager: 682-438-8844

• Ensured a clean, organized work environment by adhering to safety standards and maintaining operational efficiency throughout shifts.
• Trained new employees, delegated tasks, and provided guidance on daily responsibilities to ensure smooth store operations.
• Managed cash handling procedures, balanced tills, and completed closing procedures with accuracy and attention to detail.
• Oversaw inventory management, ensuring stock levels were maintained and restocked as needed to prevent shortages.
• Addressed and resolved customer complaints promptly, providing thoughtful solutions to ensure a high level of customer satisfaction.

Reference: April Eccher, General Manager: 817-304-0361