Summary
Overview
Work History
Education
Additional Information
Skills
Work Preference
Timeline
Tyra Jiggetts

Tyra Jiggetts

Penfield,NY

Summary

Senior Customer Service Representative with 10 + years of experience communicating with customers and maintaining customer records. Adaptable, professional recognized by peers for my effective analytical and communication skills. Heavy background in healthcare(Pharmacy) along with experience in cancer based care. Exceptional attention to detail, compassion and empathy for clients. I possess effective time management and planning skills as well as effective leadership and technical skills.

Overview

10
10
years of professional experience

Work History

Delivery Driver- Amazon

RML transports
Rochester , NY
10.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.

Delivery Driver

05.2020 - Current
  • Providing great customer satisfaction
  • Delivering delicious meals to customers homes

Px Associate

CAPSULE PHARMACY
02.2022 - 07.2022
  • An online pharmacy technician involve working to support pharmacy operations via phone, chat, and email
  • In this virtual position, I receive and log each prescription and refill request, process customer data for insurance purposes, and communicate with physicians to verify dose and medication information.

Tracer

COVID, Department of Health
12.2021 - 02.2022
  • The Contact Tracer will use a web-based platform to call all contacts of anyone diagnosed with COVID- 19, determine exposure, assess symptoms, refer for testing according to established protocols, and provide them with instructions for isolation or quarantine.

Delivery Route Driver

TL Transportation
Rochester, NY
08.2019 - 02.2020
  • Maintained a record of 100+ percentage of correct deliveries
  • Completed daily pre and post-trip inspection checklist
  • Delivered merchandise to clients
  • Loaded and unloaded truck
  • Resolved customer complaints
  • Drove 10 foot truck
  • Adhered to Department of Transportation (DOT) regulations

Receptionist/Administrative Assistant

Americas Best Contacts and Eyeglasses
Rochester, NY
04.2019 - 06.2019
  • Answering phone calls, patient intake, sorting and filing charts, fax patient information to Dr’s offices.

Pharmacy Support Specialist

Rx relief
Rochester, NY
12.2018 - 01.2019
  • Provide outstanding customer service to patients related to their prescriptions, such as refill requests, shipment status, billing issues, demographic updates, payment & invoice questions and other general questions -Manages difficult or emotional patient situations; Responds promptly to patient needs; accepts feedback to improve service; Responds to requests for service and assistance; -Meets commitments -Display excellent communication skills -Makes outbound calls to patients to collect shipping and billing information -Fields inbound calls from pharmacy personnel or patient to discuss or answer patient requests and/or questions and troubleshoot any problems
  • Operates the pharmacy software in order to obtain patient and drug information, process prescriptions, and perform other necessary functions on the system in accordance with the company policies and state and federal regulations
  • Receive a request from a patient or patient's agent to refill the prescription medication
  • Initiate or accept verbal or electronic refill authorization from a medical practitioner or medical practitioner's agent, and record in the computer the name of the medical practitioner or medical practitioner's agent and the specific refill information
  • Establishes and maintain patient and clinic profiles
  • Keeping information correct and current
  • Manage telephone calls from pharmacy and providers in a timely and courteous manner
  • Maintain an understanding of the clinical guidelines of MMM/PMC
  • Provide all relevant clinical information of a CDR (Coverage Determination Request) to the Clinical
  • Pharmacist for evaluation as needed
  • Adhere to pharmacy established procedures and guidelines -Participates in quality and patient safety initiatives
  • Performs any other job related duties as assigned by the Pharmacy Supervisor
  • Must be able to function with frequent interruptions, accept change and be able to prioritize tasks efficiently when faced with competing demands
  • Ability to understand the importance of and respect the confidentiality of all member information, per
  • HIPAA Guidelines -Time Management Skills: establishing priorities and accomplishing tasks in a timely manner
  • Team Work: ability to work in a team environment to create solutions to problems.

Pharmacy Technician II

U of R Medical Center
Rochester, NY
11.2015 - 11.2018
  • Wilmot cancer center- oncology
  • Under the supervision of a Pharmacist maintain proper stock levels prepare, fill, bill, and deliver chemotherapy to patients
  • Enter prescriptions into computer system complete reports and provide customer service
  • Refer patients to Pharmacist for answers to specific questions
  • Act as the first line check against possible negative drug interactions with other prescriptions on record and notify Pharmacist.

Inbound Receiving Associate

Macy's
Victor, NY
08.2014 - 07.2015
  • Unloading pallets of inventory from inbound delivery truck
  • Set inventory on proper racks and carts to be placed on sales floor.

Customer Service Rep

Sutherland Global
Rochester, NY
07.2013 - 07.2014
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Prepares product or service reports by collecting and analyzing customer information
  • Contributes to team effort by accomplishing related results as needed.

Education

in Pharmacy Technician - undefined

Rochester Educational Opportunity Center
2015

Certificate in Cosmetology - undefined

Continental School of Beauty
January 2012
Customer Service (7 years) Delivery Driver Experience Pharmacy Technician Experience Route Driving Pharmacy Software School Bus Driving Training & Development Epic Supervising Experience Compounding Medications Inventory Control Warehouse Experience (1 year) Medical Records HIPAA Order Entry English Phone Etiquette Data Entry Insurance Verification Aseptic Technique Microsoft Word Time management Typing Live

Chat Certifications and Licenses - undefined

October 2019
Also have a CDL B permit with bus, passenger, and air brake endorsements. issued

Driver's License - undefined

July 2019

undefined

June 2019

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Skills

  • Knowledge of State Roads and Highways
  • Order Picking and Processing
  • Customer Service
  • Route Management
  • GPS and Route Planning
  • Safe Driver Training
  • Time Management
  • Local Routes Understanding
  • Product Distribution
  • Food Delivery
  • Responsible Driver
  • Vehicle Cleaning and Maintenance
  • Excellent Sense of Direction
  • Trip Planning
  • Loading and Unloading
  • Attention to Detail
  • Verbal and Written Communication
  • Pre-Trip and Post-Trip Inspections
  • Local Delivery
  • Customer Response
  • Basic Math Skills
  • Traffic Laws and Regulations
  • Fluent in English
  • Contactless Deliveries
  • Strong Working Relationships
  • Valid Vehicle Insurance and Registration
  • Customer Relationships
  • Residential Delivery Etiquette
  • Dependability and Honesty
  • Load Safety
  • Serve Customers
  • Delivery Verification

Work Preference

Work Type

Full TimeContract WorkPart Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Work-life balanceHealthcare benefits4-day work weekCareer advancementPaid sick leaveFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programs

Timeline

Delivery Driver- Amazon - RML transports
10.2023 - Current
Px Associate - CAPSULE PHARMACY
02.2022 - 07.2022
Tracer - COVID, Department of Health
12.2021 - 02.2022
Delivery Driver -
05.2020 - Current
Delivery Route Driver - TL Transportation
08.2019 - 02.2020
Receptionist/Administrative Assistant - Americas Best Contacts and Eyeglasses
04.2019 - 06.2019
Pharmacy Support Specialist - Rx relief
12.2018 - 01.2019
Pharmacy Technician II - U of R Medical Center
11.2015 - 11.2018
Inbound Receiving Associate - Macy's
08.2014 - 07.2015
Customer Service Rep - Sutherland Global
07.2013 - 07.2014
Rochester Educational Opportunity Center - in Pharmacy Technician,
Continental School of Beauty - Certificate in Cosmetology,
- Chat Certifications and Licenses,
- Driver's License,

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Tyra Jiggetts