Tyra Johnson
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist/Assistant
Muse Salon and Spa
11.2022 - Current
- Expedited check-in and check-out procedures for guests.
- Managed high-volume phone calls, directing inquiries to appropriate personnel.
- Scheduled appointments accurately using reservation software.
- Maintained a clean and organized front desk area.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
Customer service/Gift wrap
Dillard's
12.2020 - 03.2022
- Contributed to store promotions by creating attractive displays featuring wrapped gifts for inspiration.
- Pleasantly greeted customers and offered to personally wrap packages.
- Helped customers complete purchases, locate items, and join reward programs.
Assistant
HiTexture Hair Salon
05.2020 - 09.2020
- Answered telephone calls
- Restock products
- Managed appointment scheduling and confirmed bookings.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Prepared clients for hair cuts and styles with soothing shampoo work.
Beauty Advisor
Sephora (JCP)
09.2019 - 03.2020
- Communicate product knowledge to clients
- Greet every client who enters the store
- Collaborated with team members to achieve monthly sales targets.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health.
- Provided expert makeup application services for special events.
Sales Key Holder
Piercing Pagoda
08.2018 - 09.2019
- Collaborated with fellow sales associates to achieve teams goals.
- Managed efficient cash register operations.
- Recommended complementary purchases.
- Presenting merchandise and detailed information on the items
- Offering extended service plans and financing options
- Ear Piercing
Formalwear Consultant
Savvi formalwear
01.2018 - 05.2018
- Assisted clients in selecting appropriate attire for various events, resulting in positive feedback and repeat business.
- Developed strong client relationships through attentive service and follow-up communication, boosting customer loyalty.
- Greeted customers, identified needs and provided product advice.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
Cashier
Target
06.2017 - 12.2017
- Maintained a balanced cash drawer.
- Collaborated with team members to achieve sales targets.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
Education
Paul Mitchell School Of Esani
02.2020
Chattahoochee High School
05.2018
Skills
- Problem solving
- Telephone presence
- Relationship Building
- Service consulting
- Active Listening
- Microsoft Office Suite
- Prioritization
- Customer Service
Timeline
Front Desk Receptionist/Assistant
Muse Salon and Spa
11.2022 - Current
Customer service/Gift wrap
Dillard's
12.2020 - 03.2022
Assistant
HiTexture Hair Salon
05.2020 - 09.2020
Beauty Advisor
Sephora (JCP)
09.2019 - 03.2020
Sales Key Holder
Piercing Pagoda
08.2018 - 09.2019
Formalwear Consultant
Savvi formalwear
01.2018 - 05.2018
Cashier
Target
06.2017 - 12.2017
Paul Mitchell School Of Esani
Chattahoochee High School
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