Summary
Overview
Work History
Education
Skills
Community Service
Timeline
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Tyra Jones

Tyra Jones

College Park,GA

Summary

Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Event Day Host

Mercedes-Benz Stadium
08.2021 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout stadium experience.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked effectively in fast-paced environments.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Retail Sales Associate

Ross Dress For Less
02.2023 - 12.2023
  • Developed strong rapport with customers and created positive impression of business.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Summer Camp Counselor

Oak Tree Camps At Emory University
05.2022 - 05.2023
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.
  • Created an environment conducive to personal growth by encouraging self-reflection and goal-setting among campers during transition periods between sessions.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.

Guest Services Associate

State Farm Arena
11.2021 - 03.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
  • Utilized problem-solving skills when faced with unexpected situations; provided effective solutions
  • Maintained high level of professionalism and discretion when dealing with guests.

Cashier Team Lead

Arden's Garden
01.2022 - 05.2022
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Increased customer loyalty and retention.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.

Education

Bachelor of Science - Psychology

Albany State University
Albany, GA
05.2026

High School Diploma -

Charles R. Drew Charter School
Atlanta, GA
05.2022

Skills

    Leadership

    Creativity

    Collaboration

    Customer Service

    Problem Solving

    Dependability

    Motivated

    Optimistic

Community Service

Wesley Woods Towers - Assisted living facility in Atlanta, Georgia 

I assisted the community service chairman with events at the center like game nights, movie nights, retirement parties, bingo games, and more.


Facts to Thrive - Provides training to alleviate human suffering from poverty, technology gaps, and incomplete life skills.

I assisted with youth recruitment for various events and programs. 

Timeline

Retail Sales Associate

Ross Dress For Less
02.2023 - 12.2023

Summer Camp Counselor

Oak Tree Camps At Emory University
05.2022 - 05.2023

Cashier Team Lead

Arden's Garden
01.2022 - 05.2022

Guest Services Associate

State Farm Arena
11.2021 - 03.2023

Event Day Host

Mercedes-Benz Stadium
08.2021 - Current

Bachelor of Science - Psychology

Albany State University

High School Diploma -

Charles R. Drew Charter School

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Tyra Jones