Tyra Jones
Winston-Salem,NC
Summary
Dynamic and results-driven healthcare professional recognized for exceptional leadership, time management, and problem-solving abilities. Strong commitment to reliability and adaptability, with a proven track record of quickly mastering new skills to enhance team performance. Eager to leverage strengths to foster collaboration and drive organizational success in a fast-paced environment. Passionate about contributing to the growth and efficiency of healthcare operations through innovative solutions and dedicated teamwork.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access and Care Team Rep
Atrium Health Wake Forest Baptist
01.2023 - Current
- Act as a direct line to Atrium Health Wake Forest Baptist providers and the community. Process after-hours calls with patients and various healthcare agencies to ensure that that their concerns are addressed by the appropriate on-call Provider or Triage Nurse team member. Process emergent calls including: critical lab/radiology values, code Strokes, and Code Stemi.
- Engage with patients to provide critical information.
- Document interactions using correct format, codes and facility standards for optimal medical care.
Administrative Assistant – DEI Department
Atrium Health Wake Forest Baptist
11.2023 - Current
- As the Administrative Assistant in the DEI Department, I coordinated and managed executive calendars, scheduled high-priority meetings, travel arrangements, and on-site events to support diversity, equity, and inclusion initiatives. I organized departmental meetings by preparing agendas, arranging logistics, and ensuring seamless execution for both virtual and hybrid formats. My responsibilities included drafting and editing complex correspondence, reports, and presentations, with a specific focus on diversity metrics and equity outcomes, and compiling data into visual aids to support strategic goals. Acted as the primary contact for DEI-related inquiries, I acted as the liaison for internal and external stakeholders to address concerns and disseminate critical information and processed all department related invoices. I conducted independent research to compile, analyze, and summarize data that supports the department's initiatives, policies, and programs. Additionally, I developed and maintained an organized filing system for sensitive DEI documents, ensuring confidentiality and accessibility, while identifying and implementing process and improvements to enhance departmental productivity. I also served as a resource to administrative staff, providing guidance on DEI-related processes and fostering a collaborative environment to support team goals.
- (currently PRN)
Patient Placement Specialist
Atrium Health Wake Forest Baptist
04.2022 - 01.2023
- Under the Patient Logistics department, I worked with various departments within the facility to coordinate bed assignments for all patients coming into The Atrium system at any of the hospitals within the Triad area. This process included bed assignments for various Emergency departments, transfer requests from facilities outside of Atrium, and arrangements for bed assignments for patients pre and post operational procedures.
COVID-19 Case Investigator
Jennifer Temps w/ the State of NC
11.2021 - 04.2022
- In conjunction with local North Carolina State health departments, while utilizing state owned data bases, I was responsible for contacting newly diagnosed COVID-19 case patients to provide education on diagnosis discuss contacts and exposures and provide the case patient with resource information. I ensured that cases were documented in all state databases to ensure accurate information was reported to county, state, and federal authorities for 11 counties. I followed up with case patients to ensure isolation period was complete and to provide them with any needed letters or documents for school or work indicating their release from Quarantine or isolation. I also attended daily and weekly meetings to report any known clusters or outbreaks within local schools, universities, and day cares were reported to all local officials.
- Remote
Community Health Worker
Novant Health Inc.
02.2019 - 07.2021
- Provided support to Novant Health Care Teams by focusing specifically on broader determinants of health for vulnerable patients, bridging the gap between communities and the health and social service systems. I Provided culturally appropriate health education, information, and outreach in a community-based setting-in homes, clinics, shelters, etc. I collaborated with members of the patient's healthcare team to assess needs, develop and implement care plans to meet those needs, and assisted patients in receiving the best level of care at the most appropriate place of service. This included conducting healthcare screenings with patients, providing health education/coaching, and linking patients to the appropriate community resources.
- Community Wellness
Case Management Discharge Facilitator
Novant Health Forsyth Medical Center
06.2017 - 02.2019
- Served as a facilitator of the patient throughput/discharge planning process and a valued member of the healthcare team. Collaborated with Case Managers and other members of the healthcare team to implement the discharge plan agreed upon by the RN, Case Manager, Physician, patient/chosen support system, and other involved members of the interdisciplinary team. In this role, I supported a wide variety of operational functions that supported discharge planning activities.
Admin. Specialist II/ Timekeeper
Novant Health Forsyth Medical Center
05.2016 - 12.2017
- Provided administrative, clerical, and timekeeping support to the Telemetry Monitoring Unit, Renal Unit, and Pulmonary Unit at Forsyth Medical Center. Departmental timekeeping duties include: researching discrepancies and correcting as appropriate, completing timekeeping duties accurately and by prescribed deadlines, tracking attendance occurrences and submitting reports to the supervisors and director as requested, follow-up on employee issues, determining the need for corrective action and distributing reports to the appropriate areas. Also provided Administrative assistance to the Director of Heart and Vascular Procedures at Novant Health in the following functions: coordinating meetings; maintaining calendar; submitting vouchers/requests to Accounts Payable; organizing material to be presented in presentations such as charts, tables, and Power Points; and other duties as assigned.
Medical Unit Receptionist
Novant Health Forsyth Medical Center
04.2015 - 05.2016
- Greet and welcome all patients and visitors to the unit. Answer multi-line phones, telemetry alarms, and call bells promptly and professionally. Communicate patient needs to the appropriate staff members, and follow up to meet patient requests. Respond to the healthcare team's and other departments' requests and needs by initiating calls and work requests. Make follow-up appointments for patients and complete calls to patients as requested.
Customer Service Professional, Manpower
Blue Cross and Blue Shield of North Carolina
08.2014 - 03.2015
- In a call center setting, identified and obtained information from members, providers, vendors, and employer groups to: correct and update claims, billing, and membership records when necessary. Also interpreted insurance benefit information, recognizing patterns of inconsistent and/or inaccurate claims filing practices among members and providers while educating on acceptable BCBSNC practices and policies.
Education
Bachelor of Science - Health Information Management
Capella University
Minneapolis, MN05-2026
BA - English
Liberty University
Lynchburg, VA05.2006
Skills
- Customer Service
- Medicare Guidelines and Regulations
- Problem-Solving
- Detail Oriented
- Microsoft Outlook
- Microsoft Word
- Workflow Management
- Medical Terminology
- Records Management
- Phlebotomy
- Supervising Experience
- Teaching and Training
- CPT Coding
- Patient Care
- Medical Records
- EMR Systems
- Specimen collection / processing
- Microsoft Excel
- Administrative experience
- Microsoft Powerpoint
- Insurance Verification
- Medical Scheduling
- Medical Office Experience
- Anatomy Knowledge
- Clerical Experience
- 10 yrs of Epic Experience
- ICD Coding
Certification
- CPR/AED May 2019 to May 2022 BLS Certification through the American Heart Association.
- Mental Health First Aid May 2019 to May 2022 National Council for Behavioral Health
- Certified Medical Administrative Assistant (CMAA) August 2008 to August 2010 Certified through National Healthcareer Association (NHA)
- Certified Billing and Coding Specialist August 2008 to August 2010 Certified through National Healthcareer Association (NHA)
- Phlebotomist March 2022 Certified in phlebotomy through National Healthcareers Association (NHA)
Additional Information
- Exceptional Communication Skills
- Knowledgeable of Medicare health laws
- Customer Service-oriented
- Accurate and detail oriented
- Exceptional Problem-Solving Skills
- Excellent Leadership and interpersonal skills
- Expert-level knowledge of Microsoft Outlook Word and Excel
- Effective in Time and Workflow Management
Timeline
Administrative Assistant – DEI Department
Atrium Health Wake Forest Baptist
11.2023 - Current
Patient Access and Care Team Rep
Atrium Health Wake Forest Baptist
01.2023 - Current
Patient Placement Specialist
Atrium Health Wake Forest Baptist
04.2022 - 01.2023
COVID-19 Case Investigator
Jennifer Temps w/ the State of NC
11.2021 - 04.2022
Community Health Worker
Novant Health Inc.
02.2019 - 07.2021
Case Management Discharge Facilitator
Novant Health Forsyth Medical Center
06.2017 - 02.2019
Admin. Specialist II/ Timekeeper
Novant Health Forsyth Medical Center
05.2016 - 12.2017
Medical Unit Receptionist
Novant Health Forsyth Medical Center
04.2015 - 05.2016
Customer Service Professional, Manpower
Blue Cross and Blue Shield of North Carolina
08.2014 - 03.2015
Bachelor of Science - Health Information Management
Capella University
BA - English
Liberty University
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