Summary
Overview
Work History
Education
Skills
Timeline
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Tyra Lane

Houston,TX

Summary

Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.

Overview

7
7
years of professional experience

Work History

Call Center Customer Service Representative

Keystone Advisors
09.2024 - 12.2024
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Identified and resolved discrepancies and errors in customer accounts.

Security Officer

Allied Universal
03.2024 - 09.2024
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

Nail Technician

Heiress Nail Spa
12.2022 - 02.2024
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Remained current on emerging nail trends, techniques, and tools through ongoing professional development.

Receptionist

Glossed Glam Factory
10.2021 - 12.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Customer Service Clerk Fulfillment Center

Academy Sports & Outdoor
09.2020 - 07.2021
  • Conducted routine audits of inventory levels, identifying discrepancies early on to prevent any negative impact on order fulfillment processes or customer satisfaction.
  • Contributed to a positive work environment through effective communication and teamwork among colleagues.

Order Selector

Kroger
05.2020 - 09.2020
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
  • Minimized damaged items through careful handling of fragile products while selecting orders.

Customer Service Associate

Target
11.2017 - 03.2020
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Education

High School Diploma -

Early College Academy
Spring, TX

Skills

  • Customer support
  • Data entry
  • Problem solving
  • Multitasking and organization
  • Documentation and reporting
  • Active listening

Timeline

Call Center Customer Service Representative

Keystone Advisors
09.2024 - 12.2024

Security Officer

Allied Universal
03.2024 - 09.2024

Nail Technician

Heiress Nail Spa
12.2022 - 02.2024

Receptionist

Glossed Glam Factory
10.2021 - 12.2022

Customer Service Clerk Fulfillment Center

Academy Sports & Outdoor
09.2020 - 07.2021

Order Selector

Kroger
05.2020 - 09.2020

Customer Service Associate

Target
11.2017 - 03.2020

High School Diploma -

Early College Academy

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Tyra Lane