Tyra Leach
Newark,NJ
Summary
Results-driven professional with solid foundation in business management. Known for effectively leading teams and driving operational improvements to achieve business objectives. Emphasizes team collaboration and adaptability to changing business needs. Skilled in strategic planning and project management, with reliable and flexible approach.
Experienced with managing business operations, leading teams, and driving strategic initiatives. Utilizes expertise in financial oversight and process optimization to enhance business performance. Track record of fostering team collaboration and achieving operational excellence.
Overview
13
13
years of professional experience
Work History
Staff Assistant
University Hospital
04.2023 - Current
- Ensure department is adequately prepared for daily operations. Any facility-related issues or malfunctioning equipment is addressed through troubleshooting, followed by contacting service technician or vendor when required.
- Point of contact for OBGYN department and its suppliers to guarantee proper functioning and maintenance of all equipment.
- Responsible for procurement of medical equipment, medical supplies, office supplies, educational materials and office equipment when needed.
- Certify that employees are kept updated regarding forthcoming training sessions as well as communications from both hospital and departmental levels.
- Establish and manage employee records while ensuring timely updates of workforce management system (employee timekeeping application).
Dining Hall Supervisor
Rutgers University
04.2022 - 04.2023
- Maintained client and customer happiness by ensuring food quality and customer service standards are met consistently.
- Assisted with hiring, training, and development of staff to uphold excellence in service and food quality.
- Prepared and complete all vital daily, weekly, and financial reports, including those related to food and labor costs.
- Addressed customer concerns promptly and professionally, resulting in greater customer satisfaction ratings.
- Ensured compliance with all quality and food safety standards to guarantee health and safety of customers.
- Championed strong client relationships to align programs with their objectives, driving happiness and retention.
- Performed other duties as assigned to support efficient functioning of dining operations.
Supervisor Nutrition Services
University Hospital
01.2019 - 04.2023
- Oversaw area operations and prioritized workflows to meet needs of department and ensured efficient and financially sound operations.
- Coordinated tasks for team of 42 union staff personnel.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Responsible for recruiting, hiring, training, and retention of department personnel.
- Performed annual performance appraisals for direct staff as well as issue corrective action plans when needed.
- Conducted ongoing analyses of operations and initiated changes to demonstrate increase in departmental performance and financial efficiencies.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw enteral formulas/supplements and increased accuracy of par levels by 100% of supplies on hand by conducting weekly inventory checks to identify supply and demand in keeping with constant changes in patient census.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
- Monitored staff activities to ensure adherence to all department and regulatory guidelines (e.g., food safety temperatures, cross contamination, patient diets and allergies, etc.).
- Demonstrated commitment to organization's core values, leading by example and fostering culture of patient centered care.
Secretary I, Clinical & Patient Services
University Hospital
05.2015 - 01.2019
- Provided management and administrative support to directors and office staff.
- Coordinated special projects, including but not limited to nutrition special events and CE programs.
- Maintained time and attendance records, ensure timely completion of forms for Human Resources, payroll, etc.
- Compiled data from diverse sources for statistical purposes.
- Assisted in clinical quality care improvement reporting.
- Reviewed and analyzed organizational, financial and administrative practices within organization.
- Developed and maintained alert system for upcoming deadlines on incoming requests, projects and events.
- Composed correspondences.
- Created and maintained databases and spreadsheets.
- Maintained records of all staff regarding annual institution ethics and compliance training.
Rental Service Agent
Dollar Thrifty Automotive Group (DTAG)
04.2012 - 05.2015
- Provided management and administrative support to site manager and rear office.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Managed the executive calendar by scheduling meetings and coordinating travel arrangements.
- Performed as a liaison with external agencies and vendors within the tri-state area.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Designed and planned duties for the department thereby effective utilizing staff and equipment while adhering to budgetary requirements.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
Education
BS - Business Administration
York College (CUNY)
Jamaica, NY01.2001
Skills
- Proficient in use of Microsoft Office Suite, Banner, Marketplace, Epic, WFM, Icims, Canva, Blackboard
- Document management
- Calendar management
- File organization
Timeline
Staff Assistant
University Hospital
04.2023 - Current
Dining Hall Supervisor
Rutgers University
04.2022 - 04.2023
Supervisor Nutrition Services
University Hospital
01.2019 - 04.2023
Secretary I, Clinical & Patient Services
University Hospital
05.2015 - 01.2019
Rental Service Agent
Dollar Thrifty Automotive Group (DTAG)
04.2012 - 05.2015
BS - Business Administration
York College (CUNY)
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