Tyra N. Spell
Hollywood
Summary
To secure employment in a position that will allow me to ensure quality service and customer satisfaction in a fast paced environment.
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Delta Airlines
03.2018 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Ensured safety and comfort of customers onboard aircraft.
Customer and Quality Experience Coordinator
Chic Fil A
06.2016 - 03.2018
- Monitor customer service surveys for quality improvement in service.
- Responsible for overseeing store cleanliness in preparation for Health Department visits
- Assist managerial staff in supervising employees
- Perform duties such as operating cashier, taking orders, ensuring customer satisfaction
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Program Leader (3rd-5th grades)
Boys & Girls Club of the Coastal Plains-Jack Minges Unit
09.2015 - 07.2016
- Provided Afterschool services for children at Pitt County Schools
- Recruited, encouraged and engaged youth participants in the game area
- Created a safe environment that facilitated learning for the children
- Responsible for daily set up and clean up of materials used during the program
- Provided regular updates on challenges, opportunities and best practices during the school program year
- Participated in weekly staff meetings
Cashier
Chic Fil A
06.2014 - 06.2016
- Responsible for taking customer orders at front counter and drive-thru
- Responsible for operating cash register
- Responsible for assembling food orders
- Responsible for ensuring customer satisfaction
- Responsible for operating shake dispensing machine
Clerical Assistant/Receptionist
ECSU
09.2013 - 05.2015
- Provided clerical support to the Assistant Football Coach and Business Instructor
- Managed incoming calls and relayed messages
- Processed mail
- Scheduled meetings and appointments
- Answered inquiries and requests
- Prepared correspondence and documents
- Ran errands as needed
Cashier
Chic Fil A
09.2013 - 04.2015
- Responsible for taking customer orders at front counter and drive-thru
- Responsible for operating cash register
- Responsible for assembling food orders
- Responsible for ensuring customer satisfaction
- Responsible for operating shake dispensing machine
Camp Counselor Assistant
SUCCESS Afterschool and Summer Camp
05.2012 - 08.2012
- Supervised children while they participated in camp activities
- Taught American Sign Language class
- Chaperoned field trips outside of the center
- Assisted parents at the front desk during check-in/check-out process
- Planned lunch menus
- Coordinated outside free time activities
Education
Bachelors of Art - English
Elizabeth City State University
Elizabeth City, NC05.2015
High school or equivalent -
South Central High School
Winterville, NC06.2011
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Time management
- Leadership qualities
Accomplishments
- Recipient of the Pepsi Cola Golden Racket Award in Tennis, Spring 2013
- American Red Cross Honor Cord Recipient, 2011
- CPR Certification, 2011
Community Service
- Food Bank of Central & Eastern NC Volunteer
- American Red Cross Donor
Universityactivities
- Member of the ECSU Tennis Team
- Member of the ECSU Vikings Assisting New Students (VANS)
- Member of ECSU Student Activities Committee
- Freshmen SGA-Treasurer -2nd Semester
Timeline
Flight Attendant
Delta Airlines
03.2018 - Current
Customer and Quality Experience Coordinator
Chic Fil A
06.2016 - 03.2018
Program Leader (3rd-5th grades)
Boys & Girls Club of the Coastal Plains-Jack Minges Unit
09.2015 - 07.2016
Cashier
Chic Fil A
06.2014 - 06.2016
Clerical Assistant/Receptionist
ECSU
09.2013 - 05.2015
Cashier
Chic Fil A
09.2013 - 04.2015
Camp Counselor Assistant
SUCCESS Afterschool and Summer Camp
05.2012 - 08.2012
High school or equivalent -
South Central High School
Bachelors of Art - English
Elizabeth City State University
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