Tyra Person
Phenix City,AL
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support. Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Assurant
01.2023 - 08.2023
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Processed and certified documents for accuracy and compliance with government regulations.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Resolved discrepancies with client applications to verify eligibility.
Front End Associate
Wal-Mart Supercenter
07.2022 - 01.2023
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Performed carry-out and order preparation for pick-up services by packaging, transporting and loading customer purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Facilitated cash, check and credit transactions on cash register with [Number]% accuracy.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked personal identifications during alcohol and tobacco sales.
Customer Service Associate
Publix
10.2021 - 03.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Boosted sales revenue by skillfully promoting diverse service options.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Care Representative I
Anthem, Inc
10.2020 - 10.2021
- Greeted members professionally
- Assisted members with looking up benefits
- Searched for claims and explained claim processing and sent claims for adjustments, grievances, and appeals
- Found providers for particular services
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Ordered ID cards
- .Collecting all clinical data to process or set up prior authorization requests. contacting multiple providers obtaining additional information to process coverage request specific to medicare Part D and other specialty drugs and services. Following all compliance and research criteria to close and complete all calls and cases for patients.
Sales Associate
Dollar General
05.2020 - 03.2021
- Greeted customers entering the establishment
- Assisted customers by providing information and resolving their complaints
- Established or identified prices of goods, services, and tabulate bills using calculators and cash registers
- Received payments by cash, check, credit cards, vouchers, or automatic debits
- Issued receipts, refunds, credits, or change due to customers
- Cleaned, sanitized, and maintained a nice and neat service environment and work area.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Certified Medical Assistant
Zoe Pediatrics
09.2019 - 12.2019
- Greet and register patients as they arrive
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Call in prescriptions
- Perform other duties as needed, including apply splints and assisting the nurse and/or doctor in other medical procedures
- Documented vital signs and health history for patients in clinic and hospital environments.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Certified Medical Assistant
St. Francis Hospital/ Columbus Clinic
11.2018 - 08.2019
- Assisted with moderately complex patient care throughout one or more physician practices; responsible for the safely transporting of patients, dispatched services, and appropriately documented services
- Collected data and transposed information into patients' charts
- Rendered limited direct patient care, instructed patients and family members on the care requirements as directed by the attending physician or advanced practice clinician
- Took patients vital signs before and after treatments, prepared patients for treatment, and documented patients medical histories
- Answered phones, scheduled patients' appointments, completed referrals/orders, entered in imaging, prescription, and other orders given by the physicians' instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Taught patients about medications, procedures and care plan instructions.
Resident Care Assistant
Brookside Glen Assisted Living and Memory Care, LLC
09.2018 - 05.2019
- Monitored patient condition by observing physical and mental condition, intake and output, and exercise
- Supported patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
- Assisted patients by providing personal services, such as, bathing, dressing, and grooming
- Helped patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene
- Helped family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping
- Recorded patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions
- Maintained a safe, secure, and healthy patient environment by following asepses standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards;
Education
Technical Diploma - Medical Assisting
Miller Motte Technical College
Columbus, GA09-2018
High School Diploma -
Eufaula High School
Eufaula, AL05-2012
Skills
- P > Time Management
- P > Cash Handling
- P > Customer Service
- P > Interpersonal Skills
- P > Problem Solving
- P > Critical Thinking
- P > People Skills
- P > Direct Patient Care
- P > Indirect Patient Care
- P > CPR
- P > Communication Skills
- Productivity Management
- Customer Retention Strategies
- Inbound Customer Service
- Complex Problem-Solving
- Liability Determinations
Certification
CPR/First-Aid/AED
Basic Life Support
Certified Medical Assistant
Timeline
Customer Care Specialist
Assurant
01.2023 - 08.2023
Front End Associate
Wal-Mart Supercenter
07.2022 - 01.2023
Customer Service Associate
Publix
10.2021 - 03.2022
Customer Care Representative I
Anthem, Inc
10.2020 - 10.2021
Sales Associate
Dollar General
05.2020 - 03.2021
Certified Medical Assistant
Zoe Pediatrics
09.2019 - 12.2019
Certified Medical Assistant
St. Francis Hospital/ Columbus Clinic
11.2018 - 08.2019
Resident Care Assistant
Brookside Glen Assisted Living and Memory Care, LLC
09.2018 - 05.2019
Technical Diploma - Medical Assisting
Miller Motte Technical College
High School Diploma -
Eufaula High School
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