Tyra Peterson
Houston
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
PAM Rehabilitation Hospital
11.2021 - 11.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Medical Assistant
Optimal Healthcare
01.2019 - 11.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Janitorial Lead
Robco
09.2017 - 01.2019
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
- Used time management and efficient cleaning methods to meet deadlines.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Education
No Degree - Certified Medical Assistant
Remington College
Webster, TX11.2021
High School Diploma -
Dickinson High School
Dickinson, TX05.2017
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Payment Collection
- Customer Service
- Problem-Solving
- Organization and Time Management
Timeline
Medical Receptionist
PAM Rehabilitation Hospital
11.2021 - 11.2023
Medical Assistant
Optimal Healthcare
01.2019 - 11.2021
Janitorial Lead
Robco
09.2017 - 01.2019
No Degree - Certified Medical Assistant
Remington College
High School Diploma -
Dickinson High School
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